Rachel Coulson
Enid
Summary
Over 15 years of restaurant and customer service industry experience with an understanding of the importance of consistency, team work and communication. Held multiple office jobs, both within and outside of the restaurant industry. I welcome new challenges and opportunities to learn and grow as a leader and team member in any job setting. Detail oriented and extremely organized, while ensuring accuracy of information and filing systems. Strong multitasking and time management skills and can work well independently or in a team setting. Highly-motivated employee with desire to take on new challenges and learning opportunities. Strong work ethic, adaptability and exceptional interpersonal skills, and quickly mastering new skills. I am a hands on learner, and can excel in a variety of different environments, from restaurants, office work to farm hand work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Catering Manager/Server/Bartender Supervisor
Oakwood Country Club
05.2015 - 05.2023
- Supervised employees during events to ensure high standards of service were met.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time, and in correct order and quantity.
- Negotiated contracts with clients for services ensuring reasonable rates were charged.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Maintained operations in full compliance with service standards and legal requirements to prevent incidents.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on service, resolve issues, bring additional items and fulfill additional requests.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Supervised activities of staff to ensure productive time management.
- Immediately remedied issues with orders.
- Ensured that supplies and necessary equipment was properly cared for and in working order.
- Worked with POS system to place orders, manage bills, inventory and handle complimentary items.
- Maintained a clean and safe working environment.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used down time to organize, clean and restock and rotate inventory.
Owner/Manager
Mother Moose Club Daycare (self Employed)(owner)
02.2021 - 02.2023
- Developed and implemented policies and procedures for daycare staff, including safety protocols.
- Created a safe, nurturing environment to promote learning and growth in children.
- Ensured compliance with local regulations governing child care facilities.
- Maintained accurate records of attendance, immunizations and other relevant information for each child and file management.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress and issues.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Conducted inspections and independent checks to verify file management was up to current DHS regulations.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled resources and assets for department activities to comply with industry standards and government regulations. CACFP food program and DHS regulations.
Education
Bachelor of Science - Speech Pathology
Oklahoma State University
Stillwater, OK05.2015
Skills
- Staff Supervision
- Inventory Management
- File Management
- Stocking, Replenishing and Inventory Rotation
- Quality Control
- Regulatory Compliance
- Ordering Procedures
- Natural Leadership
- Customer Service and Rapport
- Contamination Prevention
- Order Accuracy and Delivery
- Stock Management
- Delivery Scheduling
- Recordkeeping Strengths & Organization
- Materials Transport
- Order Processing
- Shipping and Receiving Understanding
- Project Management Abilities
- Product Organization
- Managing Multiple Tasks
- Merchandise Orders and Exchanges
- Farm Machinery Operation: Tractor and Skid-Steer Operations, Brush hog and Riding Lawn Mower
Certification
- Current alcohol certification
- CPR & First Aid Certification
Timeline
Owner/Manager
Mother Moose Club Daycare (self Employed)(owner)
02.2021 - 02.2023
Catering Manager/Server/Bartender Supervisor
Oakwood Country Club
05.2015 - 05.2023
Bachelor of Science - Speech Pathology
Oklahoma State University
- Current alcohol certification
- CPR & First Aid Certification
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