Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RACHEL COUPEL

Raceland,Louisiana

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
5
5
Certification

Work History

Back-up Emergency Operations Clerk

Lafourche Parish Government
01.2018 - Current
  • Provide clerical support to EOC staff, Homeland Security, and FEMA during emergency situations.
  • Assist with updating of EOC resource database; serves as primary contact for all incoming telephone calls.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
  • Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.

Coordinator II

Lafourche Parish Government
01.2017 - Current
  • Provide internal and external customer service to parish employees and public on programs and services related to department.
  • Compile, research, and evaluate customer service complaints and issues; identify areas of concern and develop recommendations for solutions and improvement.
  • Prepare cooperative purchasing agreements and inter-agency agreements; develop and monitor contract and grant programs, policies, and procedures.
  • Entered data, generated reports and produced tracking documents.
  • Entered and maintained departmental records in company database.

CSBG Coordinator

Office Of Community Action
03.2010 - 01.2017
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information.
  • Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Gained extensive knowledge in data entry, analysis and reporting.

Emergency Room Clerk

Ochsner St Anne Hospital
05.2000 - 03.2010
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Received and routed laboratory results to correct clinical staff members
  • Prepared and processed patient referrals and transfer requests
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

High School Diploma -

Central Lafourche High School
Raceland, LA
1997

Skills

  • Medical Terminology
  • Emergency Operations
  • Communication
  • Customer Service
  • Computer Literacy
  • Case Management
  • Specimen Collection
  • EMR Systems
  • IDC -10
  • Medical Assistant

Certification

  • Diploma - Business Administration
  • Certification - Electronic Medial Records & Allied Health
  • Certification - Emergency Response
  • Diploma - Mental Health
  • Certification - Specimen Collector


Timeline

Back-up Emergency Operations Clerk

Lafourche Parish Government
01.2018 - Current

Coordinator II

Lafourche Parish Government
01.2017 - Current

CSBG Coordinator

Office Of Community Action
03.2010 - 01.2017

Emergency Room Clerk

Ochsner St Anne Hospital
05.2000 - 03.2010

High School Diploma -

Central Lafourche High School

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