Rachel Courtright
New Brighton,MN
Summary
Dynamic Front of House Manager at Shortstop Bar & Grill with a proven track record in enhancing guest relations and optimizing operations. Skilled in conflict resolution and staff management, I successfully trained new hires, reducing turnover rates and fostering a collaborative team environment. Committed to delivering exceptional service and ensuring client satisfaction.
Overview
13
13
years of professional experience
Work History
Front of House Manager
Shortstop Bar & Grill
01.2023 - Current
- Assisted in managing daily front of house operations, ensuring smooth guest experiences.
- Supported staff training on service standards and customer engagement techniques.
- Coordinated seating arrangements to optimize guest flow and minimize wait times.
- Monitored cleanliness and organization of dining areas to enhance overall ambiance.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Respite Care Provider
Private Client
01.2022 - 07.2023
- Provided individualized care and support to clients with diverse needs.
- Developed and implemented personalized activity plans to enhance client engagement.
- Monitored client progress and reported changes in behavior or health conditions.
- Collaborated with families and healthcare professionals to ensure comprehensive care.
Personal Care Assistant
Private Client
04.2015 - 04.2018
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored client health and reported changes to ensure timely interventions.
- Advocated for client needs, fostering positive relationships with families and caregivers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Personal Care Assistant
Professional Resource Network
06.2012 - 04.2015
- Maintained accurate documentation of care provided and client progress.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
Education
Bachelor of Science - Psychology
St. Catherine University
Saint Paul, MN05-2017
Certified Nursing Assistant -
Foundations Health Academy
Saint Paul, MN05-2016
Skills
- Guest relations
- Conflict resolution
- Staff management
- Employee scheduling
- Billing oversight
- Money handling
Timeline
Front of House Manager
Shortstop Bar & Grill
01.2023 - Current
Respite Care Provider
Private Client
01.2022 - 07.2023
Personal Care Assistant
Private Client
04.2015 - 04.2018
Personal Care Assistant
Professional Resource Network
06.2012 - 04.2015
Bachelor of Science - Psychology
St. Catherine University
Certified Nursing Assistant -
Foundations Health Academy
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