Rachel Couture
New Hartford,CT
Summary
Dedicated Project Representative with 12 years of experience in providing effective customer solutions. In-depth knowledge of specific materials and installation methods. Exceptional project management skills, adept at handling multiple priorities and ensuring budget adherence. Recognized as a top 5 sales performer in the district.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Electrical Project Manager
C & H Electric
Waterbury, CT
06.2024 - Current
- Led project planning and execution for electrical systems installations.
- Oversaw budgeting and resource allocation to optimize project efficiency.
- Coordinated cross-functional teams to ensure compliance with safety regulations.
- Implemented quality control measures to enhance project deliverables.
- Mentored junior staff, fostering skill development and knowledge sharing.
- Developed project schedules aligning with client requirements and timelines.
- Analyzed project risks, implementing mitigation strategies proactively.
- Engaged stakeholders through regular updates, ensuring alignment on objectives.
- Improved project efficiency by developing and implementing comprehensive electrical plans and schedules.
- Expanded professional network by attending industry conferences and events to stay updated on the latest trends in electrical engineering technology advancements.
- Spearheaded troubleshooting efforts during challenging situations to quickly identify root causes of problems and implement effective solutions that minimized downtime or disruptions to ongoing work processes.
- Enhanced client satisfaction by maintaining open channels of communication, addressing concerns promptly, and delivering high-quality results.
- Conducted thorough quality checks on completed work, ensuring compliance with industry standards and client specifications before final handover.
- Mentored junior engineers and technicians, providing guidance on best practices for efficient execution of tasks while upholding safety standards.
- Managed project resources effectively, ensuring timely completion of tasks and meeting budget constraints.
Brand Operations Manager
Ignition Speed LLC
Bristol, CT
09.2021 - Current
- Streamlined brand operations by implementing efficient workflow processes across multiple teams.
- Led cross-functional teams to enhance brand visibility and market positioning through strategic initiatives.
- Developed comprehensive reporting systems to track brand performance and operational efficiency metrics.
- Mentored staff in best practices for brand management, fostering a culture of continuous improvement.
- Collaborated with marketing and sales departments to align operational goals with overall business strategy.
- Optimized inventory management processes, reducing discrepancies and ensuring accurate stock levels across channels.
- Spearheaded process improvements that enhanced team productivity and streamlined communication among stakeholders.
- Coordinated corporate event planning efforts, executing seamless experiences that showcased the brand''s unique value proposition.
- Spearheaded the launch of new products by managing end-to-end project timelines and coordinating efforts from multiple departments.
- Managed inventory levels strategically to minimize stockouts while maintaining cost efficiency in supply chain processes.
- Supported client relationship management by addressing concerns promptly and professionally, leading to higher retention rates.
- Implemented innovative merchandising strategies to maximize in-store visibility and drive customer conversion.
- Streamlined operations for improved efficiency, managing resources and budget allocations effectively.
- Developed comprehensive training materials for new hires, facilitating rapid onboarding and integration into the company culture.
- Enhanced customer engagement with well-executed promotional activities and events.
- Boosted employee morale through effective communication, fostering a positive work environment that increased productivity levels.
- Collaborated with cross-functional teams to deliver cohesive brand messaging across all platforms.
- Developed successful partnerships with external vendors, negotiating favorable contracts that benefited the company''s bottom line.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
Assistant Project Manager
PAC Group
Torrington, CT
01.2023 - 06.2024
- Coordinated project schedules and timelines to ensure adherence to deadlines and deliverables.
- Assisted in budget management by tracking expenses and identifying cost-saving opportunities.
- Facilitated communication among stakeholders to promote collaboration and information sharing.
- Developed project documentation, including reports and presentations, for stakeholder review.
- Monitored project progress and identified potential risks, proposing mitigation strategies when necessary.
- Led cross-functional teams to align project goals with organizational objectives effectively.
- Streamlined processes by implementing best practices, enhancing team productivity and efficiency.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Supported timely project delivery by proactively identifying risks and developing mitigation plans.
Project Manager
The Silverbrick Group LLC
New York, NY
06.2017 - 01.2023
- Led cross-functional teams to deliver projects on time and within budget.
- Developed detailed project plans and schedules to ensure alignment with business objectives.
- Facilitated stakeholder meetings to gather requirements and provide project updates.
- Implemented risk management strategies to identify and mitigate potential issues proactively.
- Coordinated resource allocation across multiple projects, optimizing utilization and minimizing conflicts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Pro account sales
Home Depot
Southington, CT
04.2006 - 06.2017
- Organized company files to streamline access. Created support systems to assist team members. Reduced workload and improved productivity of managed accounts.
- Developed tailored service proposals to meet client needs.
- Cultivated strong client relationships by delivering exceptional service and support.
- Evaluated existing product delivery processes and identified more efficient methods, enhancing overall operational effectiveness.
- Surpassed monthly sales quota by 115%, driving revenue growth to $400K within three months.
- Facilitated regular communication with regional managers to enhance daily support and strategic account planning.
- Cultivated robust client relationships to enhance service delivery and drive business growth.
- Assessed and qualified customer needs to drive tailored sales strategies.
- Monitored competitor activities, offerings, and market presence within assigned territory.
- Managed Clients with Salesforce a CRM platform
Electrician Apprentice
Semac Electrical Contractors
New Britain, CT
01.2004 - 01.2006
- Executed precise installations by meticulously interpreting blueprints.
- Installed, aligned, and balanced new equipment to ensure optimal performance.
- Executed loading and unloading of building materials for construction projects.
- Delivered exceptional customer service to enhance client satisfaction.
- Executed company procedures to ensure a clean and organized work environment.
- Operated diverse hand and power tools, including drills, precision measuring instruments, and electronic testing devices.
- Executed unpacking and assembly of new merchandise utilizing various power tools.
- Excavated trenches, backfilled holes, and compacted earth to facilitate new construction projects.
- Cultivated strong relationships with customers to enhance satisfaction and loyalty.
- Proactively embraced additional responsibilities and committed to extended hours to ensure timely project completion.
- Executed layout and installation of electrical wiring and fixtures in compliance with job specifications and city regulations.
Education
Electrical Training Certification - Electrician, Electrical
E.C. Goodwin RVTS
New Britain, CTAssociate of Science - Business Management
Tunxis Community College
Farmington, CTSkills
- Highly structured
- Complex issue resolution
- Project management
- Supply chain logistics
- Stakeholder engagement
- Negotiations specialist
- Team management
- Consistent performance
- Collaborative team member
- Management expertise
- Industrial electricity training
- Commercial building
- Subcontractor management
- Safety protocols expertise
- Multi-location management
- Collaborative team member
- Time management
- Interpersonal skills
- Adaptability
- Stock management practices
- Problem solving
- Startup experience
- Strategic development
- Meeting scheduling
- Multitasking skills
- Commercial construction
- Technical training
- Computer skills
- Project management
- CRM management
- Client support
- Client retention
- Performance evaluation
- Issue resolution
- Networking skills
- Quality assurance
- Account management
- Research proficiency
- Account management
- Sales assistance
- Client account management
- Order processing
- Campaign coordination
- Campaign management
- Logistics assistance
- Collaboration
- Collaborative teamwork
- Analytical thinking
- Schedule organization
- Detail-oriented approach
- Task prioritization
- Analytical problem-solving
- Effective communication
- Dependability
- Organizational abilities
- Team management
- Teamwork enhancement
- attentive listening
- Clear communication
- Adaptability
- Communication skills
- Effective decision-making
- Client relations management
- Phone etiquette
- Office productivity software
- Records management
- Data input
- Complaint resolution
- Team management
- Task management
- Administrative management
- Intrinsic motivation
- Professional coaching skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Multiple LinkedIn Learning Certifications for Project Management, Scheduling & Business Management.
Timeline
Electrical Project Manager
C & H Electric
06.2024 - Current
Assistant Project Manager
PAC Group
01.2023 - 06.2024
Brand Operations Manager
Ignition Speed LLC
09.2021 - Current
Project Manager
The Silverbrick Group LLC
06.2017 - 01.2023
Pro account sales
Home Depot
04.2006 - 06.2017
Electrician Apprentice
Semac Electrical Contractors
01.2004 - 01.2006
Electrical Training Certification - Electrician, Electrical
E.C. Goodwin RVTS
Associate of Science - Business Management
Tunxis Community College