Rachel Covington
Trenton,NJ
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
12
12
years of professional experience
Work History
Administrative
J&J Staffing
01.2024 - 03.2025
- Inventory management
- Accurately recording financial transactions, including invoices, receipts, and payments into accounting software
- Front Desk-Answer phone, Sign in, faxing
- Assist management with re-organizing the office resources and supplies for both the office and group programming
- Assist management with create new procedure and policies to help the building functioning
- Developed strategies for improving administrative processes.
Office Manager
Maestro Technology Inc
01.2020 - 04.2021
- Dealing with correspondence, complaints, and queries
- Assisting the organization's HR function by keeping personnel records up to date, arranging interviews
- Oversee and support all administrative duties in the office and ensure that office is operating smoothly
- Manage office supplies inventory and place orders as necessary
- Perform receptionist duties: greet visitors, and answer and direct phone calls
- Receive and sort incoming mail and deliveries, and manage outgoing mail
- Develop office policies and procedures, and ensure they are implemented appropriately
- Updating Business certifications
- Assist with office layout planning and office moves, and with managing and maintaining Identify opportunities for process and office management improvements, and design and implement new systems
- Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports
Administrative Assistant
Horizon Blue Cross Blue Shield
09.2016 - 06.2019
- Oversee/Audit 5,000 Terminated Files
- Research Physicians/Providers on the PDMS/PNO (Provider Data Management System)
- Scanning/Emailing documents for different Departments
- Trained in the Horizon New Track Data Management System
Administrative Assistant Clerk
New Jersey, Treasury, Cenlar Federal Savings Bank
Ewing, NJ
06.2015 - 10.2016
- Managed calendars, scheduled meetings, prepared agendas, and resolved scheduling conflicts
- Used applications such as MS Word and Excel for data entry
- Prepared/Processed and scan files to be entered into the computer in a digital database
- Responsible for Purged old files, Audited Records
- Responsible for Quick problem solving under pressure
Teller/Clerk
United Checking Cash Store
09.2014 - 12.2014
- Knowledge of all checking cash procedures, products and services
- Examined check for endorsement and verifying other information the legality of the documents
- Responsible for Entering and recording customer's transactions into computer
- Responsible for Cashing checks and paying out money after verifying funds are sufficient
- Responsibility included Balancing currency, coins, and checks in cash drawers and calculation transaction twice daily
Project Coordinator
Habitat for Humanity Restore
06.2013 - 10.2014
- Maintained scheduling and calendar
- Answered phones and responds to customer and donor call
- Completed forms and reports in accordance with company procedure
- Kept financial records and spreadsheets updated
- Supervised volunteers
Education
Communications -
Mercer County Community College
Trenton, NJ01.2018
Communications Systems Technology -
Harris School of Business
Trenton, NJ01.2016
High School Diploma -
Trenton Central High School
Trenton, NJ01.2014
Laeda Woman Business Training Center
Trenton, NJ01.2008
Skills
- Scheduling and calendar management
- Inventory control
- Report writing
- Team bonding
- Operations management
- Strategic planning
- Policy implementation
- Conflict management
- Multiline Phone Etiquette
- Written & oral Communication
- Event coordination
- Policy and procedure modification
- Microsoft suite proficient
Timeline
Administrative
J&J Staffing
01.2024 - 03.2025
Office Manager
Maestro Technology Inc
01.2020 - 04.2021
Administrative Assistant
Horizon Blue Cross Blue Shield
09.2016 - 06.2019
Administrative Assistant Clerk
New Jersey, Treasury, Cenlar Federal Savings Bank
06.2015 - 10.2016
Teller/Clerk
United Checking Cash Store
09.2014 - 12.2014
Project Coordinator
Habitat for Humanity Restore
06.2013 - 10.2014
Communications -
Mercer County Community College
Communications Systems Technology -
Harris School of Business
High School Diploma -
Trenton Central High School
Laeda Woman Business Training Center
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