Rachel Craig

• Assisting in set-up and execution of healthcare simulations.
• Resolving problems, improving operations, and providing exceptional service for events.
• Monitoring simulation center inventory to keep stock levels and databases updated.

• Contributed to the Operations Allies Welcome Mission; resettlement of 7,201 Afghanistan guests.
• Managed and organized Camp Atterbury medical file database; quality checked files with the corresponding family.
• Advocate with airline security screening and facilitated communication with TSA; responsible with boarding process for families.
• Ensured that guest documents were organized and accurate, including IOM lanyards along with advanced booking notifications, certificates, and bag labels.
• Assisted in the departure hall with guests leaving for the airport or via ground transportation.

• Maintained best-in-class standards for individualized care in 50-bed unit by frequently checking-in with patients and families and quickly providing care.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Organized and replenished unit supplies to maintain team readiness for expected demands.

• Provided primary customer support to internal and external investors.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recorded account information to open new customer accounts.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

• Arranged logistics and materials for each meeting.
• Supported events execution and venue set up and tear down.
• Engaged with prospects to understand needs. Developed and explained solutions.
• Took detailed notes for the event debrief to ensure constant improvement.
• Assisted in content development for events, drafting and distributing promotional materials.

• Attracted tenants by advertising vacant units, offered recommendations on property, and processed rental applications.
• Monitored and enforced lease agreements, ensured safety and cleanliness of the property, and collected rent.
• Managed tenant complaints and mediated resolutions.
• Introduced prospective tenants to types of units available and performed tours of premises.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Entered guest data using Opera, following procedures to keep information private.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Promptly received and forwarded incoming communications, such as phone calls and emails, to appropriate staff.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Management Intern

• Collaborated with industry professionals to learn internal business processes and best practices.
• Sales Department: Assisted sales managers on multiple projects, learned about hotel target market, and sales strategies.
• Western Restaurant: Engaged with guests, assisted with language translation, and marketed events.
• Front Office: Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Student

• Relevant Coursework: Lodging Management, Hospitality & Tourism Work Experience, Global Tourism Geography, Cross Cultural Business Communication, and Management Trainee.

• Arranged linens and table settings according to seating plan and event theme.
• Served appetizers, delivered entrees and refilled beverages for banquet guests.
• Cleared dishes and glassware quickly following each course.
• Maintained flexible work schedule to meet event needs.

• Maintained energy and enthusiasm in fast-paced environment.
• Collaborated with team members to achieve target results.
• Organized 200+ packages per day that were received from the Amazon truck.
• Received and processed packages into Amazon's inventory management system.