RACHEL CRAWFORD
Holly Springs,MS
Summary
Comprehensive understanding of commercial security systems and control room surveillance technology. Effective project manager and problem-solver with programming skills and a hardworking mentality. Keep meticulous records and logs. Dedicated to learning, growing, and succeeding. Excellent observational, problem-solving, and decision-making skills, as well as a detail-oriented personality, unmatched integrity, and sound judgment. Capable of keeping personnel, the building, and the equipment safe. Dynamic communicator who consistently outperforms company goals and expectations. Excellent observational, problem-solving, and decision-making skills, as well as a meticulous nature, unwavering integrity, and sound judgment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CNA
Christopher's Manor Assisted Living
01.2009 - Current
- Taking care of Elderly patients
- Scheduling activities
- Housekeeping
Property Manager
Dee and Dee Rental Property
01.2015 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Security Supervisor
Clarion Security
08.2018 - 10.2020
- In charge of a team of 10 security personnel during the shift
- Was in charge of a team of up to 10 security officers and oversaw administrative tasks such as scheduling and performance evaluations
- Trained new security officers
- Managed administrative duties such as scheduling and performance evaluations while overseeing a team of up to 10 security officers
- Oversaw staff timekeeping entries and reports through the Paycom payroll management program
- Kept incident reports with detailed descriptions of what happened
Security Guard
DSI
05.2010 - 08.2016
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
- Contacted law enforcement in the event of unauthorized persons, documents, or materials
- Kept track of employee activities and ensured that they complied with security regulations
- Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public
- Used effective time management when it came to personnel and security asset coordination and accountability
- Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report
- Tracked down violators and escorted departing personnel to prevent property theft
- Protected personal and company property from robbery, vandalism, and unauthorized entry
Education
High School -
Holly Springs High School
Holly Springs, MSAssociate of Applied Science - Medical Insurance Billing
Ultimate Medical Academy
Clearwater, FLSome college (No degree) -
Strayer University
Washington, DCSkills
- Vigilant and watchful
- Security procedures knowledge
- Customer needs assessment
- Attention to detail
- Customer service
- Patrolling
- Tax preparation
- CRM Systems
- MS Office
- Investigative procedures
- First Aid training
- Security personnel training
- Computer literate
- Creative problem solving
- Premises surveillance
Certification
First Aid training, 2009
Timeline
Security Supervisor
Clarion Security
08.2018 - 10.2020
Property Manager
Dee and Dee Rental Property
01.2015 - 08.2022
Security Guard
DSI
05.2010 - 08.2016
CNA
Christopher's Manor Assisted Living
01.2009 - Current
High School -
Holly Springs High School
Associate of Applied Science - Medical Insurance Billing
Ultimate Medical Academy
Some college (No degree) -
Strayer University
First Aid training, 2009
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