Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Rachel Crews

Henderson,NC

Overview

19
19
years of professional experience
1
1
Certification

Work History

Personal Property Appraiser

Vance County
Henderson, NC
08.2021 - Current
  • Conducts technical and administrative tasks related to listing and assessing personal property, which includes dispatching listing forms to taxpayers, addressing inquiries regarding listings, establishing values utilizing resources, entering value data into computer systems, and updating records post-property ownership transfers, calculating bills, and aggregating information for reports in preparation for annual tax billing.
  • Researches and discovers all unlisted personal property for billing, prepares and sends all necessary correspondence to inform taxpayers of discoveries that may be occurring, and calculates and prepares tax bills to be manually issued.
  • Oversee elderly individuals, disabled individuals, and disabled veterans' exclusion; address program inquiries; assist applicants with the application process; determine eligibility; and process applications for approval or denial based on North Carolina General Statute, ensuring all requirements are met for decision-making.
  • Managed compliance reviews and audits related to property tax relief applications.
    Conducted assessments of one-eighth of parcels every eight years in accordance with NC General Statute.
    Compiled data for reports assessing eligibility for recertification.
    Distributed compliance applications to taxpayers to confirm continued program eligibility.
  • Analyzes and processes monthly vehicle tax queues, and makes necessary adjustments to records to ensure proper billing.
  • Analyzed tax valuations of registered vehicles to determine assessment discrepancies
  • Handle appeals for personal property in Vance County
  • Support taxpayers in person, via phone, and through email with inquiries related to tax office operations.
  • Key mail payments when the collections department experiences the highest volume.
  • Assist in the identification and correction of real property discrepancies on tax bills.
  • Manage credit hours to uphold status as a certified personal property appraiser in North Carolina.

Tax Collections Specialist

Vance County
Henderson, NC
06.2018 - 08.2021
  • Communicated with taxpayers via phone, email, and in person to explain tax bills, payment options, consequences of non-payment, due dates, penalties, and property assessments.
  • Verified and applied payments received through various channels, including in-person, mail, and electronic lockbox systems.
  • Assist citizens, attorneys, realtors, and others with collection information and advice.
  • Researched property ownership and tax history using public records and internal systems to resolve account discrepancies.
  • Maintained accurate records of tax payments, payment plans, and account updates in the tax collection system.
  • Initiated and monitored payment arrangements for taxpayers with outstanding balances.
  • Managed Lockbox Payment Processing. Oversaw the daily reconciliation of lockbox reports received from a third-party vendor for card payments. Ensured accurate and timely application of payments to the appropriate accounts.
  • Balanced the cash drawer daily to ensure all transactions matched receipts and system totals, resolving any discrepancies promptly.
  • Reconciled cash and check payments at the end of each day, preparing accurate deposit slips, and financial reports.
  • Maintained accurate financial records and followed internal controls for handling and safeguarding cash.
  • Requested change as needed and maintained appropriate drawer levels.
  • Runs end-of-day reports.
  • Generated and reviewed delinquency reports to identify past-due accounts, and prioritize collection efforts.
  • Prepared and mailed tax notices, reminders, and legal notifications to property owners regarding overdue taxes.
  • Managed the Debt Set-Off Program, which involved intercepting state tax refunds or lottery winnings to collect outstanding tax debts from individuals with delinquent accounts, using their Social Security numbers for identification and verification.
  • Managed the Tax Foreclosure Process – Oversaw all aspects of property tax foreclosures, including generating delinquency reports prioritized by property value, sending notices to property owners, and referring unresolved cases to the County Attorney. Maintained regular communication with legal counsel on a case-by-case basis, attended foreclosure auctions, and provided detailed information and support to the public regarding the foreclosure process.

Sandwich Artist

Quiznos
Bracey, Virginia
03.2018 - 06.2018
  • Delivered excellent customer service by greeting guests, taking orders accurately, and ensuring satisfaction with their meal.
  • Prepared and assembled made-to-order sandwiches and salads according to customer specifications and company standards.
  • Restocked ingredients and supplies throughout the shift to ensure efficient workflow and product availability.
  • Followed portion control guidelines and company recipes to minimize waste and maintain consistency.
  • Managed multiple orders in a fast-paced environment while maintaining attention to detail and quality.
  • Handled cash register operations, including taking payments, giving change, and balancing the cash drawer at the end of shifts.
  • Maintained a clean and organized workstation, adhering to food safety and sanitation regulations at all times.
  • Collaborated with team members to keep the store clean, stocked, and running smoothly during peak hours.
  • Ensured compliance with health department regulations and company policies.

Store Manager

Shoe Department
Henderson, NC
01.2016 - 03.2018
  • Managed all daily operations of the shoe store, ensuring a clean, organized, and customer-focused shopping environment.
  • Recruited, trained, supervised, and motivated sales associates to deliver exceptional customer service and meet sales targets.
  • Assisted customers with product selection, sizing, and fitting, while providing expert knowledge of merchandise.
  • Set and consistently achieved or exceeded store sales goals through team leadership and effective merchandising strategies.
  • Balanced cash registers, performed daily reconciliations, and ensured accuracy in all financial transactions.
  • Prepared and made daily bank deposits in accordance with company policies.
  • Developed and maintained employee schedules to ensure adequate floor coverage at all times.
  • Monitored inventory levels, coordinated restocking, and ensured proper product presentation on the sales floor.

Key Holder/Assistant Manager

Shoe Department
Henderson, NC
01.2016 - 09.2016
  • Opened and closed the store, ensuring security procedures were followed.
  • Supported the Store Manager in overseeing daily operations, including staff supervision and customer service.
  • Assisted in training, coaching, and motivating sales associates to meet performance and sales goals.
  • Delivered excellent customer service by assisting shoppers with product selection, sizing, and fit.
  • Handled cash register operations, including cash handling, balancing registers, and preparing deposits.
  • Managed inventory by receiving shipments, restocking shelves, and maintaining organized displays.
  • Addressed customer inquiries, returns, and complaints promptly and professionally to ensure satisfaction.
  • Ensured compliance with store policies, health and safety standards, and loss prevention procedures.
  • Collaborated with the management team to plan and execute sales promotions and merchandising strategies.
  • Maintained a clean, welcoming store environment to enhance the customer shopping experience.

Machine Operator

Revlon
Oxford, NC
06.2015 - 01.2016
  • Operated and monitored production machinery for manufacturing cosmetics products, ensuring consistent quality and efficiency.
  • Set up, calibrated, and adjusted machines to meet specific product specifications and production schedules.
  • Conducted regular inspections and preventive maintenance to minimize downtime and ensure machine safety and performance.
  • Followed strict hygiene and safety protocols to maintain a clean and compliant production environment in accordance with industry and company standards.
  • Collaborated with quality control teams to identify and resolve product defects or equipment issues promptly.
  • Maintained accurate production records, including machine settings, batch numbers, and output quantities.

Sales Associate

Shoe Department
Henderson, NC
02.2007 - 08.2010
  • Greeted and assisted customers in selecting footwear and related products based on their preferences and needs.
  • Provided detailed product information, including features, sizing, and care instructions to help customers make informed purchases.
  • Processed sales transactions accurately using point-of-sale (POS) systems, handling cash, credit, and returns.
  • Maintained a clean, organized, and visually appealing sales floor by restocking merchandise and arranging displays.
  • Built and maintained positive customer relationships to encourage repeat business and customer loyalty.
  • Assisted in inventory management, including receiving shipments, pricing items, and conducting stock counts.
  • Addressed customer questions and resolved issues professionally to ensure a positive shopping experience.
  • Collaborated with team members to achieve sales targets and store goals.

Education

Associate of Applied Science - Human Services

Vance-Granville Community College
Henderson, NC
05-2015

High School Diploma -

Homeschooled
Henderson, NC
05-2009

Skills

  • Advanced computer skills, including proficiency with office software and internet applications
  • Fast and accurate typing ability
  • Quick learner, able to adapt to new systems and processes efficiently
  • Strong prioritization and organizational skills to manage workload effectively
  • Dependable and reliable team member
  • Effective time management to meet deadlines consistently
  • Highly adaptable to changing work environments and demands
  • Hardworking and motivated with a strong work ethic
  • Ability to interpret and explain laws, regulations, and company policies clearly
  • Skilled at working with people in a tactful and professional manner
  • Driven by a strong commitment to support and assist others

Affiliations

Baking: Develops strong attention to detail, time management, and precision through the practice of baking complex recipes.

Certification

  • Property Tax Listing & Assessing Certification-Level I-NCDOR
  • Personal Property Appraisal & Assessment- Level I-NCDOR
  • Exemptions & Exclusions Workshop-Certificate-NCDOR

Timeline

Personal Property Appraiser

Vance County
08.2021 - Current

Tax Collections Specialist

Vance County
06.2018 - 08.2021

Sandwich Artist

Quiznos
03.2018 - 06.2018

Store Manager

Shoe Department
01.2016 - 03.2018

Key Holder/Assistant Manager

Shoe Department
01.2016 - 09.2016

Machine Operator

Revlon
06.2015 - 01.2016

Sales Associate

Shoe Department
02.2007 - 08.2010

Associate of Applied Science - Human Services

Vance-Granville Community College

High School Diploma -

Homeschooled

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Rachel Crews