Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Rachel Croft

Highspire,PA

Summary

Accomplished Medical Assistant Team Leader with a proven track record at Pennstate Hershey Oncology, enhancing patient care and streamlining operations. Expert in HIPAA compliance and fostering professional relationships, demonstrated through innovative training programs and inventory management systems that significantly improved efficiency and team productivity. Skilled in phlebotomy techniques and known for exceptional customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

Hamilton Health Center
01.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Completed EKGs and other tests based on patient presentation in office.

Medical Assistant Team Leader

Pennstate Hershey Oncology
03.2022 - 10.2023
  • Monitored medical equipment maintenance schedules to ensure all devices were functioning optimally during critical procedures.
  • Evaluated team performance regularly, providing constructive feedback for continuous improvement in professional development.
  • Established positive rapport with patients through empathetic communication and attentive service.
  • Implemented inventory management systems that minimized supply shortages and reduced costs associated with overstocking.
  • Developed training programs for new medical assistants, resulting in increased competency and productivity.
  • Promoted a safe working environment by adhering to infection control protocols in accordance with OSHA guidelines.
  • Streamlined medical office operations for improved efficiency through organized delegation of tasks.
  • Facilitated interdepartmental collaboration with nursing staff to enhance overall quality of patient care services provided.

General Manager

Wendys
09.2020 - 09.2022
  • Managed budget implementations, employee reviews, training, schedules.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Diploma - Medical Assisting

Brightwood Career Institute - Harrisburg
Harrisburg, PA
10.2008

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Phlebotomy Techniques
  • Immunization Administration
  • Specimens collection and processing
  • Professionalism and Ethics
  • Insurance Verification
  • Patient Flow Management
  • Medical supply inventory
  • Complex Problem-Solving
  • Leadership, training and development

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • I have completed many trainings to improve my work quality, grow as a person, and leader.
  • I wrote and published a book to inspire others.
  • Supervised team of 60 staff members.

Certification

  • CMA - Certified Medical Assistant
  • SERVSAFE
  • RAMP
  • SERVSAFE ALLERGEN
  • First Aid/ CPR

Timeline

Medical Assistant

Hamilton Health Center
01.2024 - Current

Medical Assistant Team Leader

Pennstate Hershey Oncology
03.2022 - 10.2023

General Manager

Wendys
09.2020 - 09.2022

Diploma - Medical Assisting

Brightwood Career Institute - Harrisburg

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Rachel Croft