Rachel Crosetto
Kenosha
Summary
To utilize my education and experience in a collaborative environment that will provide inspiration and a positive impact on society.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
33
33
years of professional experience
Work History
Appointment Services, Senior Scheduler
Medical College of Wisconsin
Milwaukee, WI
01.2021 - Current
- Patient support scheduling in 14 medical specialties. Coordinate between patients, clinic representatives and medical teams. Train staff in Obstetrics, Gynecology and Urogynecology scheduling diagnoses, policies, procedures and protocols. Provide exceptional customer service. Fluent in use of Epic medical software.
Server and Server Trainer
Fleming’s Prime Steakhouse
Brookfield, WI
01.2009 - 01.2022
- Provide exceptional customer service to a wide range of guests in a fine dining environment. The skills necessary to succeed in this job included:
- Multi-tasking and time-management
- Written and verbal communication
- Creative problem solving and adaptability
- Diplomacy and patience
Associate Executive Director
American Camp Association
Chicago, IL
01.2007 - 01.2008
- Helped develop and maintain relationships with members, potential members and staff from related organizations.
- Assisted in oversight of bookkeeping, accounting and administration of office work
- Assisted with board and committee support, visiting camps, and exploration of new initiatives.
- Shared in preparation of reports and proposals.
Branch Director, Assistant Program Director, Education Program Instructor, Interim Camp Director, Staff Training Facilitator, Trek Leader
Wyman Center, Sherwood Forest Camp, Camp Coca-Cola, Camp Heartland
Eureka, MO
01.1993 - 01.2006
- Recruited by the Coca-Cola Foundation to take part in developing the curriculum for Camp Coca-Cola, a nationwide camp-based program for high potential teens from risk-filled environments. This program is now known as the C5 Youth Foundation.
- Key player in the inception and startup of Camp Heartland in serving children impacted by HIV/AIDS.
- Designed, implemented and evaluated curriculum to meet medical and psycho-social needs of children impacted by poverty, HIV/AIDS, abuse and neglect.
- Oversaw staff recruitment, hiring and training systems, including internships.
- Implemented professional development training.
- Oversaw management of budgets over 1.5 million dollars.
- Managed relations with partner agencies including school districts, the Departments of Children and Family Services, children’s homes, etc.
- Assisted agency’s development department in fund raising, seeking new grant opportunities and grant management and reporting.
- Oversaw day-to-day operations of a 200-person residential camp facility.
- Supervised 5 department directors: summer camp, education, hospitality, maintenance/housekeeping and food service.
- Designed and facilitated environmental and science-based after school programs for middle school students.
- Designed and facilitated team building and adventure-based program facilitation for grade school aged children, college students, faculty and corporate employees.
- Coordinated the relocation of an entire camp program to rented sites around the country.
Education
Certificate - Human Resource Management
Post University
Waterbury, CT01-2017
B.A. - Communication Arts
University of Wisconsin
Madison, WI01-1993
Skills
- Recruiting and Hiring
- Fundraising
- Trainer
- Customer Service and Relationship Building
- Curriculum Design
- Team Builder and Motivator
- Leadership
- Budget Management
Timeline
Appointment Services, Senior Scheduler
Medical College of Wisconsin
01.2021 - Current
Server and Server Trainer
Fleming’s Prime Steakhouse
01.2009 - 01.2022
Associate Executive Director
American Camp Association
01.2007 - 01.2008
Branch Director, Assistant Program Director, Education Program Instructor, Interim Camp Director, Staff Training Facilitator, Trek Leader
Wyman Center, Sherwood Forest Camp, Camp Coca-Cola, Camp Heartland
01.1993 - 01.2006
B.A. - Communication Arts
University of Wisconsin
Certificate - Human Resource Management
Post University
Additional Professional Activities
- Treasurer 2021-2022/Secretary 2022-2024 for Somers Elementary School SSC (school parent-teacher association)
- Volunteer for Camp Heartland 2009-2011
- Board member of the American Camp Association and newsletter editor 2000-2003