Rachel Crowe
Hawthorne,USA
Summary
Diligent administer with comprehensive background in managing plant operations and administrative tasks. Successfully implemented process improvements and supported operational efficiency. Demonstrated strong organizational skills and problem-solving abilities.
Experienced with plant operations and administrative support. Utilizes organizational and multitasking skills to ensure efficient workflow. Track record of effective problem-solving and process improvement.
Experienced with production management, focusing on optimizing operations and leading teams. Utilizes effective communication and problem-solving skills to maintain high standards of quality and efficiency. Knowledge of lean manufacturing principles and process improvement techniques, ensuring consistent and reliable production outcomes.
Overview
20
20
years of professional experience
Work History
Production Lead
H.B. Fuller
Gainesville, FL
10.2021 - 03.2025
- Led production teams to optimize workflow efficiency and meet daily targets.
- Implemented process improvements, enhancing product quality and reducing waste.
- Trained and mentored staff on best practices and safety protocols.
- Coordinated cross-functional communication to streamline operations and resolve issues.
- Oversaw receipt and verification of all incoming materials and services.
- Executed creation and entry of raw material and work-in-progress cycle counts.
- Processed and managed monthly blanket purchase order submissions.
- Acquired proficiency in SAP software to enhance operational efficiency.
Production Supervisor
Garden Highway SE
Green Cove Springs, FL
08.2017 - 10.2021
- Utilized lean practices to balance workflow and alleviate redundancy.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Reduced obstacles and variables to maintain production performance and meet deadlines.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Achieved on-time shipments goal by empowering employees to continued success.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Monitored materials use to identify concerns and keep costs low.
- Boosted production throughput and quality by revamping procedures and monitoring strategies.
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
- Compiled production equipment status reports, detailing parts produced, downtime duration and potential quality concerns.
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Collaborated across departments to establish project guidelines and create unique products to drive profitability.
Store Manager
Fast Track Stores
Interlachen, FL
06.2013 - 02.2017
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Devised processes to boost long-term business success and increase profit levels.
- Analyzed and interpreted store trends to facilitate planning.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions for employees.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Completed point of sale opening and closing procedures.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Waitress
Backwoods BBQ
Interlachen, FL
01.2012 - 12.2012
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cashier
Wendy's
Keystone Heights, FL
09.2009 - 11.2010
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $Amount or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Greeted over Number patients per day.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record all transactions accurately and efficiently.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Learned Job title and Job title positions and provided backup at key times.
- Set up new sales displays each Timeframe.
Machine Operator
Omega Metals
Keystone Heights, FL
05.2005 - 09.2007
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Changed out tools and dyes to complete various tasks.
- Received and processed both written and verbal instructions, prints and work orders.
- Packaged and moved completed products.
- Monitored quality of incoming materials and completed in-process quality inspections.
- Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
- Verified documentation and work order requirements.
- Closely inspected parts for cleanliness and freedom from contaminants.
- Assessed materials, parts and final products for quality, and removed defects.
- Monitored daily operations and made adjustments to production line where necessary.
- Performed maintenance tasks and adjustments to preserve production efficiency.
- Completed work according to schedule and helped struggling team members.
- Diagnosed problem areas and implemented repairs to Type equipment.
Education
High School -
Interlachen High School
Interlachen, FL06-2002
Skills
- SAP proficiency
- Production targets
- Logistics
- Supply Chain Management
- Materials management
- Schedule Management
- Equipment monitoring
- Equipment operation
- Manufacturing
- Staff Management
- Compliance understanding
- Inventory oversight
- Project Management
- Risk analysis and management
- Cost reduction strategies
- New product introductions strategies
Timeline
Production Lead
H.B. Fuller
10.2021 - 03.2025
Production Supervisor
Garden Highway SE
08.2017 - 10.2021
Store Manager
Fast Track Stores
06.2013 - 02.2017
Waitress
Backwoods BBQ
01.2012 - 12.2012
Cashier
Wendy's
09.2009 - 11.2010
Machine Operator
Omega Metals
05.2005 - 09.2007
High School -
Interlachen High School