Rachel Culley
Argyle,TX
Summary
Client-focused professional with 2.5 years of experience providing exceptional service, managing high-volume front desk operations, and supporting clients through clear, confident communication. Known for simplifying complex information, resolving issues efficiently, and maintaining a high level of professionalism in fast-paced environments. Brings experience in team coordination, sales support, and driving improvements in client satisfaction. Highly detail-oriented, dependable, and committed to delivering an outstanding customer experience.
Overview
9
9
years of professional experience
Work History
Cryotherapy Team Leader/Wellness Specialist
Cryo Nation
06.2023 - Current
- Directed administration of whole body cryotherapy, localized cryotherapy, contrast therapy, and vitamin B injections, prioritizing client safety and equipment effectiveness.
- Led client education initiatives to enhance recovery and well-being through cryotherapy and lifestyle modifications
- Supervised a team of cryotherapy technicians, optimizing scheduling and resource allocation for client sessions.
- Facilitated training for new hires, emphasizing equipment safety and best practices in cryotherapy administration.
- Cultivated strong client relationships through exceptional service and personalized wellness plans, effectively resolving disputes.
- Managed front-desk operations, ensuring efficient client check-in and appointment scheduling.
- Oversaw administrative functions, including membership processing and client record management in Zenoti.
- Developed and presented tailored membership options and service add-ons aligned with client health objectives. Engaged with clients to address inquiries and convert leads into loyal memberships.
- Produced informative wellness blog content to support brand visibility and client education.
- Managed marketing communications through GoHighLevel, driving client engagement and appointment conversions.
- Collaborated with CEO to create strategic business consulting reports that guided organizational decisions and client strategies.
Nanny
Childcare Provider
01.2017 - 05.2023
- Monitored children aged 1-10, ensuring safety and engagement.
- Communicated effectively with parents to understand and meet expectations.
- Supported children with homework and home-schooling tasks.
- Prepared meals and performed light cleaning to maintain a nurturing environment.
- Adhered to parental guidelines and instructions.
- Provided end-of-day verbal updates on children's progress and activities.
Education
Psychology
North Central Texas College
Flower Mound, TXHigh School Diploma - undefined
Argyle High School
Argyle, TX05.2019
Skills
- Strong leadership abilities with experience guiding teams and supporting collaborative work environments
- Proficient in booking systems, scheduling, and a wide range of administrative tasks
- Excellent written and verbal communication skills with strong interpersonal rapport
- Highly observant with exceptional attention to detail and accuracy
- Comprehensive knowledge of wellness services, holistic practices, and current health trends
- Proven sales skills, including lead nurturing, client outreach, and converting prospects into customers
Timeline
Cryotherapy Team Leader/Wellness Specialist
Cryo Nation
06.2023 - Current
Nanny
Childcare Provider
01.2017 - 05.2023
High School Diploma - undefined
Argyle High School
Psychology
North Central Texas College