Rachel Cumberbatch
Sales and Customer Service
Mount Dora,FL
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven record of accomplishment in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
28
28
years of professional experience
Work History
Business Payment Consultant
Concentrix
04.2023 - Current
- Provide consultation services to small business owners for recommended business card products that will serve as tools to manage cash flow and help them grow their business
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
Business Development Manager
BrandMuscle
10.2022 - 04.2023
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within the customer's organization to promote growth and retention.
- Performed client research to identify opportunities for account growth, account penetration, and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Business Development Representative
ACI Worldwide
03.2022 - 10.2022
- Expanded business through effective network development, identifying new, and prospective clients.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Managed over 80 calls per day
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Surpassed established daily cadence of prospecting and conversations to generate qualified leads and create new opportunities
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Used Salesforce to handle current portfolio and prospective leads.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Contributed to event marketing, sales, and brand promotion.
- Attended weekly sales meetings and quarterly sales training.
- Kept detailed records of daily activities through an online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in the marketplace.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
Senior Business Development Representative
TTEC
03.2019 - 03.2022
- Developed business pipeline using warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Used Salesforce to handle current portfolio and prospective leads.
- Managed over 200 calls per day.
- Reviewed partner concerns and recommended appropriate changes to the client.
- Exceeded target individual average revenue goals year over year.
- Incorporated product changes into marketing messages to drive partner engagement and maximize profits.
- Established and maintained strong relationships with clients and strategic partners.
- Collaborated with clients to review and maintain compliance with regulations.
- Upsold products and services and cross-sold into targeted areas
- Initiated strategy to drive company growth and increase market share and profitability.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Channel partner and customer retention
Captioning Assistant
CapTel Service Specialists
09.2017 - 03.2019
- Listened to speakers and repeated words verbatim into advanced speech recognition software
- Planned, placed, and synchronized all captions with dialogues.
- Provided excellent customer service by dictating and captioning a variety of conversational topics verbatim.
- Generated error-free transcripts with skilled capturing.
Appointment Setter for Medical Preventative Screenings
Matrix Medical Network
07.2018 - 12.2018
- Acted as the first point of contact and set appointments for prospective patients.
- Initiated outbound daily calls to introduce patients to services offered.
- Oversaw and verified adherence to HIPAA regulations by maintaining sensitive data.
- Screened potential patients to determine interest and requirements for the services of the company.
- Entered daily data in computer systems and documented office activities.
New Patient Scheduler
SOURCE 1 Specialty Services
04.2017 - 07.2018
- Acted as first point of contact and set appointments for prospective patients.
- Oversaw and verified adherence to HIPAA regulations by maintaining sensitive data.
Department Manager
Walmart
04.2004 - 07.2009
- Managed inventory to maintain optimal stock levels and meet expected demands.
- Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
- Enforced department policies, procedures, and standards to establish productivity and quality.
- Executed floor moves, merchandise placement, and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data, and support shrink minimization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained aprofessional demeanor by staying calm when addressing unhappy or angry customers.
Weekday Front Desk Agent/Night Auditor
Spring Hill Suites by Marriott
06.1999 - 03.2004
- Oversaw fast-paced front desk operations and guests' needs at abusy facility.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Developed and maintained positive relationships with guests for satisfaction
- Ensured accurate charges and payments of guest accounts
- Ran daily, weekly, and monthly reports to close the day and meet objectives.
- Balanced hotel accounts and resolved discrepancies.
- Documented accounts and logs throughout the shift to keep up with requirements.
- Logged wake-up call requests and set up automatic rings in the system.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct room numbers and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve guest retention rate.
- Delivered above-and-beyond service to guests by making outside venue reservations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy guests.
Weekend Night Auditor
Holiday Inn
06.1999 - 03.2004
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Introduced customers to hotel amenities with pleasant and helpful demeanor.
- Developed and maintained positive relationships with guests for satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for the night manager and concierge during busy periods to maintain front desk efficiency.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Entered customer data into the room system and updated information whenever patrons changed rooms.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of the scheduled call, constantly maintaining positive, and welcoming.
- Followed company security and check-in policies and procedures and reported suspicious activity to the supervisor.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared reports on guest satisfaction levels and other metrics.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Front Desk/Night Auditor
Hilton Garden Inn
01.1996 - 01.1998
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reviewed checklist on daily basis and planned shift
- Answered multi-line phone system and transferred callers to appropriate guest rooms or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Performed nightly updates to room charges and rates.
- Logged wake-up call requests and set up automatic rings in system.
- Documented accounts and logs throughout shift to keep up with requirements.
- Checked requests and room service for accuracy and guests needing assistance.
- Ensure accurate charges and payments of guest accounts.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Delivered above-and-beyond service to guests by making outside venue reservations.
- Resolved any discrepancies found during nightly audit.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve guest retention rate.
Education
GED -
Oklahoma City Community College
Oklahoma City, OK04.1997
Skills
- Communication
- Problem-Solving
- Knowledgeable in Zoom Info
- Knowledgeable in Outreach
- Knowledgeable in LinkedIn
- LinkedIn Sales Navigator
- Knowledgeable in Salesforce
- Negotiation
- Quality Assurance
- Performance Tracking
- Customer Relationship Management
- Subject Matter Expert
- Client Relationships
- Client Requirements Assessment
Honors Awards
- Top BDR Q3 - TTEC, 10/01/21
- Employee of the Month - TTEC, 12/01/20
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Payment Consultant
Concentrix
04.2023 - Current
Business Development Manager
BrandMuscle
10.2022 - 04.2023
Business Development Representative
ACI Worldwide
03.2022 - 10.2022
Senior Business Development Representative
TTEC
03.2019 - 03.2022
Appointment Setter for Medical Preventative Screenings
Matrix Medical Network
07.2018 - 12.2018
Captioning Assistant
CapTel Service Specialists
09.2017 - 03.2019
New Patient Scheduler
SOURCE 1 Specialty Services
04.2017 - 07.2018
Department Manager
Walmart
04.2004 - 07.2009
Weekday Front Desk Agent/Night Auditor
Spring Hill Suites by Marriott
06.1999 - 03.2004
Weekend Night Auditor
Holiday Inn
06.1999 - 03.2004
Front Desk/Night Auditor
Hilton Garden Inn
01.1996 - 01.1998
GED -
Oklahoma City Community College
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