Rachel Cumming
Willmar,MN
Summary
Versatile and results-driven professional with extensive experience in healthcare and customer service roles, notably as a Trained Medication Aide at Cura of Willmar. Excelled in leveraging analytical skills and a commitment to excellence, achieving significant improvements in patient care and operational efficiency. Skilled in Microsoft Excel and teamwork, adept at managing complex challenges and leading teams to success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Trained Medication Aide
Cura of Willmar
Willmar, mn
08.2024 - Current
- Complied with all applicable laws governing the safe distribution of drugs.
- Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
- Participated in continuing education programs related to new developments in pharmaceuticals.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Maintained accurate records of medication administration, including dosage, route, time administered and patient responses.
- Maintained a clean and safe environment in the medication preparation area.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Assisted with ordering prescriptions from pharmacy vendors when necessary.
- Verified patient information and documented medication administration accurately in patient charts.
- Monitored patient vital signs and responded to emergencies as needed.
- Turned and repositioned bedridden patients to prevent bedsores.
- Responded promptly to emergency situations requiring immediate medical attention.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Provided support and assistance to nursing staff with patient care activities.
CNA - Certified Nursing Assistant
Bethesda Grand
Willmar, USA
02.2022 - 08.2024
- Turning or moving patients
- Gathering medical supplies
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls
- Documenting information
- Cleaning rooms and bed linens
- Stocking supplies
- Assisting with some medical procedures
- Safety procedures
- Transporting patients
- Taking care of wounds
Accounts Payable Specialist
Life Science Innovations
Willmar, MN
07.2023 - 05.2024
- Calculated and produced checks for utilities, taxes and other operational payments.
- Researched and resolved invoice discrepancies and issues with vendors and suppliers.
- Assisted with month-end and year-end closings to support accounting system accuracy.
Lead Operations Coordinator
Redi Window Coverings
01.2018 - 09.2022
- Handles numerous Customer Service calls throughout the day
- Calls range from problem-solving, diffusing angry and irate customers
- Taking orders over the phone and quotes for customers
- Manages scheduling of window covering orders for DR Horton account
- Assists installers throughout the day with their routes
- Process and scheduling of all incoming fax and email window covering orders
- Collect payments from COD and Pre Pay customers
- Process Invoices on completed orders
Customer Service /Inside Sales/Credit and Collections
Hunter Douglas Architectural
01.2011 - 12.2017
- Handled numerous calls throughout the day in a call center atmosphere
- Calls ranged from problem-solving, diffusing angry and irate customers, quoting large commercial projects, etc
- Responsible for keeping up on all HD products both residential and commercial and assisted customers with a great variety of product questions
- Maintained Customer accounts for the Southwest Region
- Processed credit card and ACH payments
- Collected past dues on accounts
- Maintained smaller accounts that did not get called on by DSM
- Aided department by growing their business, upgrading their sampling and assisting them in becoming Priority Level Dealers
Customer Service/Production Supervisor/Administration/Computer Trainer
Hunter Douglas
01.1996 - 12.2011
- Assisted in the company wide SAP Rollout Team which involved traveling across the country training other HD customer service teams on the SAP computer system
- Responsible for creating and maintaining all training material in a hard copy form as well as online for access by all employees in the company
- Responsible for creating and maintaining reports using Excel to export data from our SAP computer system and format and distributed the data to our team of manufacturing managers
- Production Supervisor over approximately 20 employees, overseeing the manufacturing of multiple products to meet daily production goals, responsible for keeping up with inventory to ensure timely production and proper quality was kept up
- Handled numerous calls throughout the day in a call center atmosphere
- Calls ranged from problem-solving, diffusing angry and irate customers
- Took orders over the phone and quoted for customers
- Responsible for keeping up on all HD products both residential and commercial and assisted customers with a great variety of product questions
Education
High school diploma -
Christian Liberty Academy
Certified Nursing Assistant - Nursing
Pacific Health Education Center
Skills
- Customer service
- Communication
- Operational Skills
- Organizational Skills
- Analytical skills
- Teamwork
- Problem resolution
- Multi-tasking
- Microsoft Word
- Microsoft Excel
- SAP
- Office Systems
- EMT
- CNA
- CPR
- First Aid
- Caregiving
- Accounting
- Microsoft Office
- Leadership
- Vital Signs
- ACH
- Inside Sales
- Accounts Receivable
- Management
Certification
Minnesota State CNA certified
Timeline
Trained Medication Aide
Cura of Willmar
08.2024 - Current
Accounts Payable Specialist
Life Science Innovations
07.2023 - 05.2024
CNA - Certified Nursing Assistant
Bethesda Grand
02.2022 - 08.2024
Lead Operations Coordinator
Redi Window Coverings
01.2018 - 09.2022
Customer Service /Inside Sales/Credit and Collections
Hunter Douglas Architectural
01.2011 - 12.2017
Customer Service/Production Supervisor/Administration/Computer Trainer
Hunter Douglas
01.1996 - 12.2011
High school diploma -
Christian Liberty Academy
Certified Nursing Assistant - Nursing
Pacific Health Education Center
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