Rachel Cunningham
Hibbing,MN
Summary
I am an accomplished Pharmacy Technician with over 9 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. I also have call center experience. I am currently seeking a Remote(Work from home)position.
Overview
14
14
years of professional experience
Work History
Head Cashier
Lowes Home Improvement
09.2021 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Displayed new stock and rotated existing products.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Evaluated professionalism of checkouts every 30 days and kep team members on top of cleaning tasks.
Pharmacy Technician
Rise
06.2021 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Mixer
Sunrise Bakery
04.2021 - 08.2021
- Checked incoming orders and organized new stock.
- Kept detailed records of equipment problems and reported irregularities to supervisor.
- Unloaded completed mixtures into containers for further processing.
- Weighed out materials carefully and followed label requirements for each package.
- Monitored production equipment and mixers for efficient and safe operation.
- Accurately recorded operational practices and production data.
Assistant Manager
Dollar General
10.2020 - 04.2021
- Managed employees, cash handling, stocking shelves, cleaning, and doing opening and closing reports
Walgreens
04.2019 - 01.2020
Pharmacy Technician
CVS Health Retail
08.2017 - 09.2019
- I process prescriptions, fill prescriptions, conduct inventory, customer service, problem solve quickly, and work in a detailed orientated environment
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Prepared bills for insurance companies and submitted required paperwork.
- Implemented vaccine awareness campaign that increased immunization-based revenue and enhanced community health education.
01.2019 - 03.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers in a call center environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted available products and services to customers during service, account management and order calls.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Customer Service Representative
09.2015 - 05.2016
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
Customer Service Representative
01.2015 - 05.2015
- Filing
- Processed prescriptions
- Verify Insurances
- Answering Phone Calls
- Mailing out supplies
Freight Associate
Dollar Tree Stores
02.2014 - 01.2015
- Communicated proactively with customers to meet deadlines and minimize escalations.
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Signed off on and completed paperwork for incoming shipments.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Loaded and unloaded trucks.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Stayed on top of shipment locations and current status to update offices and customers.
Pharmacy Technician
Globe Drug
01.2014 - 02.2014
- Filling Prescriptions
- Handle Nursing Home Orders
- Handle Insurance issues, Club
- Fundraising
- Toured various pharmacies
- Public communications
- Authorized to work in the US for any employer
Pharmacy Technician CaseyDrug
06.2012 - 01.2014
- Filling Prescriptions
- Operate cash register
- Handle insurance issues
Sales Associate
Short Stop Express
01.2009 - 01.2010
- Customer service
- Operated cash register
- Stocked shelves
Education
A.A.S Degree -
Hibbing Community College Pharmacy
2013
Diploma - undefined
Hibbing High School
2002
Skills
- Pharmacy
- Customer Service
- Billing
- Time Management
- Microsoft Word
- Typing
- Adobe Flash
- Store Opening and Closing
- Cash Handling
- Freight Experience
- Employee Motivation
- Multi-Tasking Skill
- Interpersonal Ability
- Online Order Picking
- Office Administration
- Health Education
- Medical Insurance
- Payment Collection
- Customer Service Management
- HIPAA Compliance
- Patient Care and Confidentiality
- Medical Filing
- Multi-Line Telephone Systems
- Clinical Data Entry
- Microsoft Office
- Outbound Calling
- Insurance Verification
- Interpreting Physician Orders
- Customer Data Confidentiality
- Biohazardous Waste Disposal
- Clerical and Filing Support
- Document and Records Management
- Medicaid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Cashier
Lowes Home Improvement
09.2021 - Current
Pharmacy Technician
Rise
06.2021 - 09.2021
Mixer
Sunrise Bakery
04.2021 - 08.2021
Assistant Manager
Dollar General
10.2020 - 04.2021
Walgreens
04.2019 - 01.2020
01.2019 - 03.2019
Pharmacy Technician
CVS Health Retail
08.2017 - 09.2019
Customer Service Representative
09.2015 - 05.2016
Customer Service Representative
01.2015 - 05.2015
Freight Associate
Dollar Tree Stores
02.2014 - 01.2015
Pharmacy Technician
Globe Drug
01.2014 - 02.2014
Pharmacy Technician CaseyDrug
06.2012 - 01.2014
Sales Associate
Short Stop Express
01.2009 - 01.2010
A.A.S Degree -
Hibbing Community College Pharmacy
Diploma - undefined
Hibbing High School
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