Rachel Cyr
Casco,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hart Medical Equipment
Southfield , MI
2020.03 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
Receptionist
Physician Health Care Network
Lenox , MI
2018.08 - 2020.03
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Call Center Representative
AT&T
Clinton Twp , MI
2016.04 - 2017.03
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
High School Diploma -
Anchor Bay High School
Fair Haven, MI2012-06
Skills
- Assertiveness
- Product Knowledge
- Inbound and Outbound Calling
- Scheduling
- Paperwork Processing
- Courteous demeanor
- Office equipment proficiency
- Follow-up skills
- Customer Service
- Active Listening
- Positive and professional
- Professional telephone demeanor
- Customer Relations
- Adaptive team player
- High-energy attitude
References
References available upon request.
Timeline
Customer Service Representative
Hart Medical Equipment
2020.03 - Current
Receptionist
Physician Health Care Network
2018.08 - 2020.03
Call Center Representative
AT&T
2016.04 - 2017.03
High School Diploma -
Anchor Bay High School
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