Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Czarnik

Brooklyn,NY

Summary

Dynamic and dedicated professional with extensive experience in guest service. Proven ability to train staff and enhance customer satisfaction while ensuring compliance with health codes. Skilled in espresso machine operations, conflict resolutions, and maintaining positive customer relations. Enthusiastic demeanor coupled with enduring composure during busy peak periods.

Overview

6
6
years of professional experience

Work History

Lead Barista

Doppio Pasticceria
03.2025 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted with delivering food, filling beverages, and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations, cleaning, and sharing knowledge and expertise of coffees, teas, and merchandise.
  • Accurately operated cash register to process customer payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Server

Bar Clavel
04.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Artist Model

Maryland Institute College of Art
09.2022 - 11.2023
  • Contributed to creative process through original ideas and inspiration.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
  • Upheld high standards of professionalism in high-stress environments.

Front of House Manager

Big Ange's Eatery
05.2019 - 08.2022
  • Performed cash handling activities and secured nightly bank deposits.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.

Education

Bachelor of Arts - Ceramics & Textiles

Maryland Institute College of Art
Baltimore, MD
05-2024

Skills

  • Health codes compliance
  • Staff scheduling
  • Coffee and tea expertise
  • Health code compliance
  • Espresso machine operations
  • Guest service
  • POS system operation
  • Inventory
  • Supply ordering
  • Conflict handling

Timeline

Lead Barista

Doppio Pasticceria
03.2025 - Current

Server

Bar Clavel
04.2023 - Current

Artist Model

Maryland Institute College of Art
09.2022 - 11.2023

Front of House Manager

Big Ange's Eatery
05.2019 - 08.2022

Bachelor of Arts - Ceramics & Textiles

Maryland Institute College of Art

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