Rachel DATT
Minneapolis,MN
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
Kinder Krowns - Pediatric Crowns
Eden Prairie, MN
02.2025 - Current
- Created reports on payment activity for management review.
- Prepared monthly financial statements detailing account balances and transactions.
- Monitored production processes to ensure quality standards were met and documented results of inspections for crowns.
- Reviewed customer complaints and identified potential sources of quality issues.
- Monitored incoming emails from customers regarding their payment requests and responded promptly with relevant information.
- Developed strong relationships with customers by providing exceptional customer service.
- Performed quality control checks on customer payment records before submitting them for approval or archiving them in the system.
Front Desk Receptionist
Element Hotel
Minneapolis, MN
01.2024 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with luggage storage and transportation when requested by guests.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Processed group reservations according to standard operating procedures.
- Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
Billing Specialist
Miracle Ear San Diego North
Minneapolis, MN
01.2022 - 03.2024
- Answered customer inquiries regarding billings, payments, account status.
- Performed data entry into accounting software programs such as QuickBooks.
- Provided support to other departments within the organization as needed.
- Performed additional duties as assigned by management team.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Resolved discrepancies between customers' remittances and invoices received.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Developed financial reports detailing accounts receivable aging status.
- Worked closely with patients to discuss payment arrangements when needed.
- Investigated incorrect billings and processed refunds as necessary.
- Generated periodic reports summarizing account balances and collection activities.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
File Clerk
Wells Fargo
Minneapolis, MN
05.2019 - 02.2022
- Prepared labels for new files and folders as needed.
- Retrieved requested files from archives or other offsite locations.
- Maintained records of filing activities, including document tracking and storage locations.
- Audited existing files to ensure accuracy of information on a regular basis.
- Updated file indexes regularly to reflect changes in content or location of materials.
- Assisted with purging inactive files following retention schedules set forth by department policies.
- Scanned documents into electronic database system for archiving purposes.
- Provided support during document imaging projects by preparing paper records for scanning.
- Collaborated with other departments to ensure accurate record-keeping practices are followed.
- Resolved discrepancies between physical files and digital databases.
- Monitored file inventory levels and reordered supplies as necessary.
- Organized and filed documents according to established procedures.
- Handled confidential material with discretion in accordance with company regulations.
- Answered inquiries regarding filed materials or their location within the system.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06-2017
Skills
- Financial reporting
- Data entry
- Customer service
- Quality control
- Payment processing
- Record management
- Time management
- Relationship building
- Meeting preparation
- Reception duties
- Meeting scheduling
- Attention to detail
- Cash handling
Timeline
Front Office Coordinator
Kinder Krowns - Pediatric Crowns
02.2025 - Current
Front Desk Receptionist
Element Hotel
01.2024 - Current
Billing Specialist
Miracle Ear San Diego North
01.2022 - 03.2024
File Clerk
Wells Fargo
05.2019 - 02.2022
High School Diploma -
Coon Rapids High School