Overview
Work History
Education
Skills
Timeline
Generic

Rachel DATT

Minneapolis,MN

Overview

6
6
years of professional experience

Work History

Front Office Coordinator

Kinder Krowns - Pediatric Crowns
Eden Prairie, MN
02.2025 - Current
  • Created reports on payment activity for management review.
  • Prepared monthly financial statements detailing account balances and transactions.
  • Monitored production processes to ensure quality standards were met and documented results of inspections for crowns.

  • Reviewed customer complaints and identified potential sources of quality issues.
  • Monitored incoming emails from customers regarding their payment requests and responded promptly with relevant information.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Performed quality control checks on customer payment records before submitting them for approval or archiving them in the system.

Front Desk Receptionist

Element Hotel
Minneapolis, MN
01.2024 - Current
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Assisted with luggage storage and transportation when requested by guests.
  • Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
  • Processed payments for guest accounts, accepted cash or credit cards as payment.
  • Checked in guests using established procedures, verified guest identification and credit card information.
  • Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
  • Maintained accurate records of occupied rooms, reservations and cancellations.
  • Processed group reservations according to standard operating procedures.
  • Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
  • Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.

Billing Specialist

Miracle Ear San Diego North
Minneapolis, MN
01.2022 - 03.2024
  • Answered customer inquiries regarding billings, payments, account status.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Provided support to other departments within the organization as needed.
  • Performed additional duties as assigned by management team.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Developed financial reports detailing accounts receivable aging status.
  • Worked closely with patients to discuss payment arrangements when needed.
  • Investigated incorrect billings and processed refunds as necessary.
  • Generated periodic reports summarizing account balances and collection activities.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Verified insurance coverage and identified third-party payers for billing purposes.

File Clerk

Wells Fargo
Minneapolis, MN
05.2019 - 02.2022
  • Prepared labels for new files and folders as needed.
  • Retrieved requested files from archives or other offsite locations.
  • Maintained records of filing activities, including document tracking and storage locations.
  • Audited existing files to ensure accuracy of information on a regular basis.
  • Updated file indexes regularly to reflect changes in content or location of materials.
  • Assisted with purging inactive files following retention schedules set forth by department policies.
  • Scanned documents into electronic database system for archiving purposes.
  • Provided support during document imaging projects by preparing paper records for scanning.
  • Collaborated with other departments to ensure accurate record-keeping practices are followed.
  • Resolved discrepancies between physical files and digital databases.
  • Monitored file inventory levels and reordered supplies as necessary.
  • Organized and filed documents according to established procedures.
  • Handled confidential material with discretion in accordance with company regulations.
  • Answered inquiries regarding filed materials or their location within the system.

Education

High School Diploma -

Coon Rapids High School
Coon Rapids, MN
06-2017

Skills

  • Financial reporting
  • Data entry
  • Customer service
  • Quality control
  • Payment processing
  • Record management
  • Time management
  • Relationship building
  • Meeting preparation
  • Reception duties
  • Meeting scheduling
  • Attention to detail
  • Cash handling

Timeline

Front Office Coordinator

Kinder Krowns - Pediatric Crowns
02.2025 - Current

Front Desk Receptionist

Element Hotel
01.2024 - Current

Billing Specialist

Miracle Ear San Diego North
01.2022 - 03.2024

File Clerk

Wells Fargo
05.2019 - 02.2022

High School Diploma -

Coon Rapids High School

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Rachel DATT