Rachel Davidson
Muscle Shoals,AL
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a clinical office long-term.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
North Alabama Rheumatology
06.2023 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
Supervisor
Finish Line
10.2022 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
Bachelor of Science - Interdisciplinary Studies; Emphasis in Healthcare
University of North Alabama
Florence, AL08.2023
Skills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- Insurance Verification
- File Organization
- Calendar Management
- Office Organization
- Meeting Scheduling
- Filing
- Scheduling appointments
- Exceptional communication
Accomplishments
- Achieved The Certificate of Completion (CCL) in Microsoft Office Specialist by completing Word, Excel, and PowerPoint test with accuracy and efficiency.
Certification
- CPR
- BLS
Timeline
Front Office Coordinator
North Alabama Rheumatology
06.2023 - Current
Supervisor
Finish Line
10.2022 - 03.2023
Bachelor of Science - Interdisciplinary Studies; Emphasis in Healthcare
University of North Alabama
- CPR
- BLS
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