Rachel Davis
Temecula,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
Work History
Inside Sales and Costco Program Manager
We Care Plumbing Heating And Air
Murrieta, CA
02.2022 - Current
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Scheduled and led department staff meetings, workshops, and functions to encourage and inspire staff.
- Monitored and amplified sales pipeline to maintain the flow of potential leads and prospects.
- Worked closely with other departments to promote products and marketing campaigns.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognized discrepancies, and promptly addressed for resolution.
Operations Manager
We Care Plumbing Heating And Air
Murrieta, CA
10.2019 - 02.2022
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Developed all process controls and metrics for daily management of Call Center.
- Managed 8 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
Channel Account Manager
RENOVATE AMERICA
San Diego, CA
06.2014 - 10.2019
- Responsible for managing and maintaining aportfolio with 1200 accounts.
- Organically developed book of business by onboarding and creating personalized company action plans.
- Flourished existing accounts by providing sales and training support to registered contracting partners.
- Strong knowledge of the home improvement industry and competitive marketplace to understand account needs.
- Conducted monthly KPIs with senior management staff regarding behavior metrics and sales analysis.
- Streamlined operational efficiencies, tracking weekly sales to develop senior leadership reports for corrective action planning.
- Managed the organization's largest region and performed full sales cycle duties, increasing annual sales by 30%.
Senior Operations Manager
FIRST ASSOCIATES LOAN SERVICING & LENDING SUPPORT PROVIDER
San Diego, CA
10.2011 - 01.2014
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Reduced average contract expenses by 20% through aggressive negotiations with vendors.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Evaluated upcoming program plans to forecast expected resource needs.
Sales Coordinator
PRIME BUSINESS
San Diego, CA
10.2004 - 06.2010
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Set up appointments with potential and current customers to promote new products and services.
- Streamlined training processes for orders, tracking, expense recording, and sale protocols to increase employee productivity and enhance sales.
- Compiled client profiles and entered information into the operating system.
- Employed closing sales techniques, upselling, and customer loyalty incentives to boost sales.
- Trained over 12 new sales employees on Sales processes and closely monitored work to optimize productivity
Education
Associate of Science -
Palomar College
San Marcos, CA2000
Skills
- Business Development and Planning
- Account management
- Product and Service Sales
- Goals and Performance
- Strategic Planning
- Coaching and mentoring
- Relationship building
- New Business Development
- Operations
- Recruiting And Hiring
- Team Leadership
- Account Management
- Goals And Performance
- Business Development And Planning
Timeline
Inside Sales and Costco Program Manager
We Care Plumbing Heating And Air
02.2022 - Current
Operations Manager
We Care Plumbing Heating And Air
10.2019 - 02.2022
Channel Account Manager
RENOVATE AMERICA
06.2014 - 10.2019
Senior Operations Manager
FIRST ASSOCIATES LOAN SERVICING & LENDING SUPPORT PROVIDER
10.2011 - 01.2014
Sales Coordinator
PRIME BUSINESS
10.2004 - 06.2010
Associate of Science -
Palomar College
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