Rachel DAVIS
Slidell,LA
Summary
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Reliable and flexible with changing needs in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Business Owner
River Ridge Nutrition
01.2021 - 07.2024
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Front Desk Manager
Sheraton New Orleans Hotel
04.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Attended staff meetings and brought issues to attention of upper management.
- Nominated ‘Manager of the Quarter’ 3 times
Marriott Voyager Program- Housekeeping
Sheraton New Orleans Hotel
06.2018 - 04.2019
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 100 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Part-Time Manager
Rue21
11.2015 - 01.2018
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
Sales Associate
Rue21
08.2013 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Hotel. Restaurant, And Tourism Management
The University of Southern Mississippi
Hattiesburg, MS05.2018
Skills
- Customer Service
- Team Building
- Working Together
- Attention to detail
- Relationship building
- Employee training
- Team collaboration and leadership
- Social media marketing
- Staff hiring
Timeline
Business Owner
River Ridge Nutrition
01.2021 - 07.2024
Front Desk Manager
Sheraton New Orleans Hotel
04.2019 - 03.2020
Marriott Voyager Program- Housekeeping
Sheraton New Orleans Hotel
06.2018 - 04.2019
Part-Time Manager
Rue21
11.2015 - 01.2018
Sales Associate
Rue21
08.2013 - 08.2015
Bachelor of Science - Hotel. Restaurant, And Tourism Management
The University of Southern Mississippi
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