Rachel Dean
Edmond,OK
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
9
9
years of professional experience
Work History
Client Service Representative
ARL Bio Pharma
05.2023 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Maintained and managed customer files and databases.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
Barista
Black Rifle Coffee Company
11.2021 - Current
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Describe menu items to customers or suggest products that might appeal to them
- Order, receive, or stock supplies or retail products
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Stock customer service stations with paper products or beverage preparation items
- Take customer orders and convey them to other employees for preparation
- Weigh, grind, or pack coffee beans for customers
- Demonstrate the use of retail equipment, such as espresso machines.
Mental Health Technician
Cedar Ridge
05.2019 - 08.2021
- Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff
- Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships
- Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them
- Collaborate with or assist doctors, dietitians, and psychologists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community
- Develop or teach strategies to promote client wellness and independence
- Obtain informed consent of clients and/or their guardians
- Obtain and study medical, psychological, social, and family histories by interviewing individuals, couples, or families and by reviewing records.
Clinic Intern
Oklahoma University Health Science Center
08.2020 - 07.2021
- Collaborated with interdisciplinary healthcare teams to develop comprehensive treatment plans for patients.
- Ensured accurate test results through diligent data entry, analysis, and interpretation of psychological assessments.
- Upheld the highest ethical standards in psychological testing by adhering to established guidelines, regulations, and best practices within the field.
- Maintained strict confidentiality of client information to uphold ethical standards in the field of psychology.
Retail Operations Manager
Ulta Beauty Inc
02.2018 - 09.2019
- Determined the layout of store merchandise to ensure it is visually appealing to consumers
- Increased revenue by identifying and tracking damaged inventory for corrective action
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals
- Directed training and performance monitoring for beauty staff members
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses
- Conducted inventory analysis to determine optimal stock levels
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits
- Contributed to leadership team for implementing company policies and procedures.
International English Teacher
Central Preschool
08.2017 - 02.2018
- Prepared English curriculum for 25 students
- Cultivated relationships with parents for a complete support network
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Established daily routines that were easy for the children to follow
- Educated students in foundational concepts such as shapes, numbers, and letters
- Used classroom observations to create written assessments of student performance
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Fostered reasoning and problem solving through active exploration games and activities
- Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted sensory development by providing access to different textures
- Allowed for ample outdoor discovery time each day.
Laboratory Technician
Oklahoma University Health Science Center
02.2015 - 09.2016
- Reviewed and verified data before entering into database to enhance research quality and accuracy.
- Conducted thorough statistical analyses on collected data sets to derive meaningful conclusions from research findings.
- Enhanced research quality by meticulously collecting, analyzing, and interpreting data.
Beauty Advisor
Target Corporation
10.2018 - 03.2019
Education
Master of Arts - Applied Psychology
Southern Nazarene University
Bethany, OK06.2024
Bachelor of Science In Psychology -
Southern Nazarene University
Bethany, OK01.2017
Skills
- Database and Records management
- Policies and Procedures Adherence
- Creative problem solving
- Attention to detail
- Scheduling and Planning
- Communication
Timeline
Client Service Representative
ARL Bio Pharma
05.2023 - Current
Barista
Black Rifle Coffee Company
11.2021 - Current
Clinic Intern
Oklahoma University Health Science Center
08.2020 - 07.2021
Mental Health Technician
Cedar Ridge
05.2019 - 08.2021
Beauty Advisor
Target Corporation
10.2018 - 03.2019
Retail Operations Manager
Ulta Beauty Inc
02.2018 - 09.2019
International English Teacher
Central Preschool
08.2017 - 02.2018
Laboratory Technician
Oklahoma University Health Science Center
02.2015 - 09.2016
Master of Arts - Applied Psychology
Southern Nazarene University
Bachelor of Science In Psychology -
Southern Nazarene University
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