Rachel Debrum
Aiea
Summary
Proactive team supervisor recognized for strong cash handling and customer relationship management skills. Experienced in training staff and ensuring adherence to compliance standards, ready to support operational success and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Manager on Duty
Foodland
Pearl City & Mililani
04.2024 - Current
- Handled cash transactions and processed payments efficiently.
- Ensured compliance with health and safety regulations across the facility.
- Audited cash registers at the end of each shift for accuracy.
- Assigned tasks to employees and monitored progress of projects.
- Provided guidance and support to team members when needed.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Supervised daily operations and staff activities during shifts.
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints and provided solutions promptly.
- Collaborated with team members to enhance customer experiences.
- Trained new staff on customer service protocols and procedures.
- Utilized point-of-sale systems to manage sales transactions accurately.
- Maintained cash drawer balance throughout the shift.
- Adhered to compliance policies and procedures consistently.
- Processed customer transactions accurately and efficiently.
- Assisted customers with money transfers and payment inquiries.
- Adhered to all applicable laws and regulations regarding money transfers and payments.
- Promoted additional products and services available through Western Union such as prepaid cards or bill payment options.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Compliance Officer
Bank of the Marshall Islands
Majuro
09.2019 - 01.2023
- Conducted risk assessments to identify potential compliance issues.
- Reviewed and analyzed transactions for suspicious activities.
- Provided guidance to staff on regulatory updates and changes.
- Maintained compliance frameworks, policies and documentation to support audits.
- Investigated potential violations of applicable rules and regulations.
- Prepared reports on compliance activities for management review.
- Monitored compliance with banking regulations and internal policies.
Teller
Bank of the Marshall Islands
majuro
08.2018 - 08.2019
- Processed customer transactions efficiently and accurately at Bank of the Marshall Islands.
- Maintained cash drawer accuracy and managed daily cash transactions effectively.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Handled customer complaints professionally, ensuring prompt resolution of issues.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
Education
High School Diploma -
Mother Cabrini High School
New York, NY05-2014
Some College (No Degree) - Accounting
The College of Saint Rose
Albany, New York, NYSome College (No Degree) - Business Management
Borough of Manhattan Community College
New York (City), NYSkills
- Cash handling
- Payment processing
- Compliance adherence
- Transaction auditing
- Customer relationship management
- Staff training
- Information security
- Multi-task management
- Administrative support
- Microsoft outlook
- Staff supervision
Timeline
Customer Service Representative/Manager on Duty
Foodland
04.2024 - Current
Compliance Officer
Bank of the Marshall Islands
09.2019 - 01.2023
Teller
Bank of the Marshall Islands
08.2018 - 08.2019
High School Diploma -
Mother Cabrini High School
Some College (No Degree) - Accounting
The College of Saint Rose
Some College (No Degree) - Business Management
Borough of Manhattan Community College