Rachel De La Garza
Edinburg,TX
Summary
- Customer service oriented professional with strong communication skills. Provides an understanding of administrative duties and workflows and the importance of accurate claims processing. Follows policies, procedures, and guidelines to assure consistent quality. Maintains patient privacy and confidentiality. Have office experience, fair with speaking Spanish
- Well organized and experienced with Microsoft Office Suite; Types 45 WPM.
- Data Entry Terminal (PDT, Mainframe Terminal, etc.).
- Proficient in the use of a wide variety of office equipment.
- Brings finely tuned attention to detail and commitment to quality to all assigned tasks. Authorized to work in the US for any employer
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
ROI Specialist
MRO Corporation
01.2021 - Current
- Complete release of information request including retrieving patients medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, and established standards of quality and productivity.
- Validate requests and authorization for release of medical information according to established procedures.
- Perform quality checks on all work to assure accuracy of the release.
- Login mail sent to us by requesters.
- Give excellent customer service by being attentive and respectful, making sure patients understanding request and being proactive in identifying clients concerns or problems.
- Read request letters, subpoenas, or any other pertinent documents, notating information requested.
- Faxed information to continuing care facilities. Skills Used Multi-tasking, multi-line use, computer fax, scanner, printer.
- Released medical records to insurance companies, attorneys, disability determination services.
- Greeted patients and fulfilling their medical record requests.
- Answered incoming phone calls to check the status of requests as well as transferring to correct departments.
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed charts and flagged incomplete or inaccurate information.
Radiology Medical Clerk
Doctors Hospital at Renaissance
07.2016 - 01.2021
- Gather patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians’ offices; retrieving information from automated printer.
- Corrects and communicate problems according
- Maintains records and processing charts into the system.
- Maintains quality results by following hospital standards.
- Maintains patient confidence by keeping patient records information confidential. Skills and Qualifications: Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Deadline-Oriented.
Receptionist
Valley Animal Hospital
11.2015 - 05.2016
- Check in patients, answer phones, and schedule appointments.
- Accept and process payments, verify reports at the end of day, and complete daily call backs.
- Comply with customer confidentiality policies and practices.
Staffing Consultant
Perma-Temp Personnel Services
09.2014 - 10.2015
- Answered phone, routed calls, took messages, and provided basic information.
- Greeted and assisted visitors and clients.
- Compiled and maintained records of business transactions and office activities.
- Copied data and efficiently assembled records and reports.
- Verified hours for all employee and processed payroll.
Caregiver
Grandma Daycare
08.2012 - 03.2013
- Created and maintained a warm, secure, and affectionate climate for young children, ages 12 - 24months.
- Ensured the children were safe and well cared for.
- Nurtured children and organized activities, such as teaching the alphabet, numbers, shapes, and colors.
- Taught basic skills such as sharing toys and how to play with other children.
Retail Sales Associate / Customer Service
Macy's
03.2012 - 07.2012
- Greeted customers as direct point of contact, assisted clients with finding merchandise, and organized the sales floor.
- Practiced loss prevention procedures and performed other retail-related duties as required.
- Processed transactions and followed all policies as they related to customer confidentiality.
Sale Associate / Restock Associate
Marciano
07.2007 - 08.2008
- Greeted customers, restocked the store, organized the stock room, and received shipments.
- Steamed products and made sure that merchandise had censors in place.
- Performed all necessary opening and closing responsibilities to assure efficient operation.
Retail Sales Associate / Customer Service
Abercrombie & Fitch
06.2003 - 07.2008
- Coordinated with all employees to ensure a positive, friendly, and efficient customer experience.
- Offered style and outfit suggestions to indecisive customers.
- Promoted sales and goals by informing customers on current discounts and store promotions.
- Organized store in an efficient manner that was easy and understanding for customers.
Education
Diploma - Billing And Coding
Ultimate Medical Academy
Clearwater, FL05.2016
Skills
- Customer service
- HIPAA regulations
- HIPAA compliance
- Written and verbal communication
- Patient confidentiality
- Medical terminology understanding
- Data entry
- Medical terminology
- Staff education and training
- EMR / EHR
- Quality control checks
- Medical office administration
- Medical records audits
- Record retention guidelines
- Work well independently
- Information retrieval
- Electronic medical records handling
- Record maintenance
- Release of information paperwork
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Troubleshooting abilities
- Electronic health records
- Microsoft Excel
- Self motivation
- Interpersonal skills
- EMR systems
- Medical release of information ROI processes
- Records accuracy
- Task prioritization
- Time management
- Medical record safeguarding
Certification
Certified release of information specialist
Timeline
ROI Specialist
MRO Corporation
01.2021 - Current
Radiology Medical Clerk
Doctors Hospital at Renaissance
07.2016 - 01.2021
Receptionist
Valley Animal Hospital
11.2015 - 05.2016
Staffing Consultant
Perma-Temp Personnel Services
09.2014 - 10.2015
Caregiver
Grandma Daycare
08.2012 - 03.2013
Retail Sales Associate / Customer Service
Macy's
03.2012 - 07.2012
Sale Associate / Restock Associate
Marciano
07.2007 - 08.2008
Retail Sales Associate / Customer Service
Abercrombie & Fitch
06.2003 - 07.2008
Diploma - Billing And Coding
Ultimate Medical Academy