Rachel DeMark
Phoenix,Az
Summary
Since the Summer of 2022, I have worked in settings that require customer care. At Chick-fil-A and Old Navy, I have acquired many important skills, such as team collaboration, customer service, and a good work ethic. I have also worked within the healthcare setting as a scribe at my father's dental office, where I utilized a computer to complete necessary tasks. I am a licensed CNA with knowledge of patient care principles and am proficient in vital signs monitoring and assisting with ADLs. Furthermore, I have worked in child care as a babysitter and camp counselor, as well as a coach for middle school and high school girls' soccer and volleyball.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Team Member
Chic-Fil-A
Phoenix, AZ
01.2026 - Current
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
Sales Associate
Old Navy
Chandler, AZ
03.2024 - 08.2025
- Assisted customers in locating products and provided detailed product knowledge.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained visual merchandising standards to enhance store presentation and customer experience.
- Collaborated with team members to achieve sales targets through effective communication and support.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Conducted inventory management tasks, including restocking shelves and organizing displays effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
FOH Team Member
Chick-fil-A
Phoenix, AZ
07.2022 - 02.2024
- Delivered exceptional customer service in fast-paced environment.
- Operated cash register efficiently, ensuring accurate transactions and change handling.
- Assisted in training new team members on operational procedures and customer interaction.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Implemented food safety standards consistently, adhering to health regulations.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Holy Family Academy
Phoenix, AZ05.2024
Associate of Science - Nursing
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ08.2026
CNA Certificate - Certified Nursing Assistant
Maricopa Community Colleges, Mesa Community College
Mesa, AZ03-2026
Skills
- Vital signs monitoring
- Feeding assistance
- Basic life support
- Adaptable to change
- Healthcare ethics
- Medical terminology
- Patient care excellence
- Patient safety
- Physical assessments
- Professional bedside manner
- Transfer techniques
- Infection control procedures
- Personal care assistance
- Range of motion exercises
- Activities of daily living ADL support
- Vital signs
- Attention to detail
- Catheter care
- Recording vital signs
- Time management
- Room cleaning and restocking
- Patient positioning
- Oral hygiene
- Injury prevention
- Personal care aide
- Nutrition and diet
- CPR certification
- HIPAA compliance
- CNA certification
- Certified in CPR/AED
- Patient safety management
- Transporting patients
- Strong work ethic
- Reliability
- Following directions
- Critical thinking
- Child supervision
- Toddler care experience
- Housekeeping
- School-age children experience
- Homework assistance
- Bathing and dressing
- Planning physical activities
- Diaper changing proficiency
Accomplishments
I have been rewarded the Presidential Scholarship at South Mountain Community College.
Certification
- Licensed CNA
- BLS License
Timeline
FOH Team Member
Chic-Fil-A
01.2026 - Current
Sales Associate
Old Navy
03.2024 - 08.2025
FOH Team Member
Chick-fil-A
07.2022 - 02.2024
High School Diploma -
Holy Family Academy
Associate of Science - Nursing
Maricopa Community Colleges, South Mountain Community College
CNA Certificate - Certified Nursing Assistant
Maricopa Community Colleges, Mesa Community College