Microsoft Office
Rachel Dennis
Brooksville ,Fl
Summary
Motivated professional with extensive experience in customer service, sales, administrative tasks, and daily needs. Experienced in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
12
12
years of professional experience
Work History
Floor Supervisor
McDonald's Fast Food Restaurant
10.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Defined and enforced store procedures in compliance with company policies and procedures.
- Maintained a clean and organized store environment to cultivate pleasant shopping and work experiences.
Retail Cashier
Bill's Liquor Store
09.2021 - 07.2022
- Helped customers complete purchases, and locate items.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Administrative Assistant
Premier Fences and Decks Llc
01.2019 - 04.2022
- Assisted coworkers and staff members with special tasks on a daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Collaborated between clients and vendors and maintained effective lines of communication.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
Floor Manager
McDonald's
04.2020 - 03.2021
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Administrative Assistant
Metro Fences
03.2013 - 09.2018
- Took 1.5 Years off for maternity leave and personal matters
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing emails and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
No Degree -
Skills
- Customer engagement strategies
- Database organization
- Types 45 wpm
- Documentation and recordkeeping
- Highly organized
- Workplace organization
- Customer satisfaction
- Performance optimization
- Scheduling
- Records retrieval
Software
Google G Suite
Timeline
Floor Supervisor - McDonald's Fast Food Restaurant
10.2023 - Current
Retail Cashier - Bill's Liquor Store
09.2021 - 07.2022
Floor Manager - McDonald's
04.2020 - 03.2021
Administrative Assistant - Premier Fences and Decks Llc
01.2019 - 04.2022
Administrative Assistant - Metro Fences
03.2013 - 09.2018
River Ridge High School - No Degree,
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