Summary

Overview

Work History

Education

Skills

Software

Timeline

Rachel Dennis

Brooksville ,Fl

Summary

Motivated professional with extensive experience in customer service, sales, administrative tasks, and daily needs. Experienced in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.

Overview

12

12

years of professional experience

Work History

Floor Supervisor

McDonald's Fast Food Restaurant

10.2023 - Current

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
Defined and enforced store procedures in compliance with company policies and procedures.
Maintained a clean and organized store environment to cultivate pleasant shopping and work experiences.

Retail Cashier

Bill's Liquor Store

09.2021 - 07.2022

Helped customers complete purchases, and locate items.
Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Administrative Assistant

Premier Fences and Decks Llc

01.2019 - 04.2022

Assisted coworkers and staff members with special tasks on a daily basis.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Managed filing system, entered data and completed other clerical tasks.
Performed research to collect and record industry data.
Collaborated between clients and vendors and maintained effective lines of communication.
Promptly responded to inquiries and requests from prospective customers.
Identified and resolved discrepancies and errors in customer accounts.

Floor Manager

McDonald's

04.2020 - 03.2021

Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Administrative Assistant

Metro Fences

03.2013 - 09.2018

Took 1.5 Years off for maternity leave and personal matters
Responded to inquiries from callers seeking information.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Managed phone and email correspondence and handled incoming and outgoing emails and faxes.
Managed filing system, entered data and completed other clerical tasks.

Education

No Degree -

River Ridge High School, New Port Richey

Skills

Customer engagement strategies
Database organization
Types 45 wpm
Documentation and recordkeeping
Highly organized

Workplace organization
Customer satisfaction
Performance optimization
Scheduling
Records retrieval

Software

Microsoft Office

Google G Suite

Timeline

Floor Supervisor - McDonald's Fast Food Restaurant

10.2023 - Current

Retail Cashier - Bill's Liquor Store

09.2021 - 07.2022

Floor Manager - McDonald's

04.2020 - 03.2021

Administrative Assistant - Premier Fences and Decks Llc

01.2019 - 04.2022

Administrative Assistant - Metro Fences

03.2013 - 09.2018

River Ridge High School - No Degree,