Rachel De Oliveira

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.

• Make sure that all of the planning is correctly executed.
• Responsible for overseeing particular tasks related to the event planning process, include meeting with vendors at the venue to help with set-up, collecting (pre-agreed upon) supplies and decorations, and working with staff to ensure the completion of a successful event
• Arrange for necessary equipment such as stage sets, lighting, audio, and video equipment.
• Create event schedules and ensure all activities are completed on time.
• Coordinating with security staff to ensure guest safety during the event.
• Perform administrative duties using a variety of computer systems. Delphi, Evention, Opera.

• Proactively engage with Guest and address needs by answering questions, giving directions and providing other information about the theme park or surrounding areas
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Partner with Catering, Entertainment, Culinary, Park Events, Resorts and many other areas.

• Opening 2 (two) new Hotel's as a Front Desk Agent (Endless Summer Surfside Inn and Endless Summer Dockside Inn) and provide information about hotel and Universal Studios amusement parks.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Used internal software to process reservations, check-ins and check-outs.

Managing employees to ensure that they are performing well and following company policies and procedures

• Discussing project details with clients to understand their needs and expectations
• Overseeing the work of contractors to ensure that they are completing projects on time and within budget
• Inspecting work sites for safety hazards and ensuring that safety measures are being followed
• Managing the finances of a project by tracking expenditures and generating reports on spending patterns
• Maintaining contact with subcontractors to coordinate materials and supplies needed for construction
• Overseeing all aspects of construction projects from start to finish

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Organized promotional events with travel agents as a FAMTUR and interacted with community to increase sales volume.·
• Planned and implemented 400+ corporate events according to client needs and requirements.
• Arranged participant accommodation and transportation, and negotiated contracts with conference site providers.
• Performed post-conference evaluations and negotiated average in discounts with favored site providers and equipment providers for future events

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• Made outbound calls to existing customers to upsell advertising packages.
• Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.
• Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
• Prepared and delivered sales presentations to businesses to sell new advertising programs.