Summary
Overview
Work History
Skills
Timeline
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Rachel DeRuby

Fort Collins,CO

Summary

Dynamic and highly experienced service industry professional with over 15 years of proven success in fast-paced hospitality environments. Adept at efficiency, professionalism and personalized service. Strong leadership background with experience in training, mentoring, and managing high performance teams. Skilled in conflict resolution, multitasking under pressure, and attention to detail.

Overview

16
16
years of professional experience

Work History

Lead Server/Shift Manager/Key Holder

Social
10.2020 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Bartender/Shift Manager/Key Holder

Hootenannies
03.2019 - 06.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Private and Special Event Bartender

PONY UP
01.2018 - 12.2018

Bartender/Team Manager/Key Holder

Nickle&Rye
10.2013 - 12.2018
  • Promoted and cultivated a dynamic destination catering to business travelers and attracting substantial local customer traffic.
  • Developed and implemented best practices for staff to enhance sales performance by fostering repeat and referral business.
  • Built relationships with outside vendors and created partnerships with businesses in the area.
  • Addressed customer concerns effectively and promptly responded to feedback.
  • Trained and managed staff while monitoring and evaluating team member performance.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Server

Coal Vines Pizza and Wine Bar
12.2012 - 10.2013
  • Participated in ongoing training sessions to stay current with industry trends and new product offerings within the wine market.
  • Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.

Serve Assistant

The Palm Dallas
03.2012 - 12.2012
  • Maintained formal table settings
  • Provided beverage service and food running
  • Practiced on-going beverage and dining experience
  • Attended wine classes on weekends to identify types and tasting profiles and recommend pairings appropriately

Hostess/Server

Texas Land and Cattle
03.2009 - 03.2012
  • Organizes reservations and seating rotations
  • Manages reservations and cancellations

Skills

  • Teamwork and collaboration
  • Organization and efficiency
  • Complex Problem-solving
  • POS system operations
  • Employee training and development
  • Exceptional customer service
  • Persuasive Sales
  • Serve Safe Certified
  • Inventory management
  • Cash handling

Timeline

Lead Server/Shift Manager/Key Holder

Social
10.2020 - Current

Bartender/Shift Manager/Key Holder

Hootenannies
03.2019 - 06.2020

Private and Special Event Bartender

PONY UP
01.2018 - 12.2018

Bartender/Team Manager/Key Holder

Nickle&Rye
10.2013 - 12.2018

Server

Coal Vines Pizza and Wine Bar
12.2012 - 10.2013

Serve Assistant

The Palm Dallas
03.2012 - 12.2012

Hostess/Server

Texas Land and Cattle
03.2009 - 03.2012

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Rachel DeRuby