Rachel Detrick
Olive Branch,MS
Summary
A seasoned Relationship Banker Sr at First Horizon Bank, I excel in building client relationships and providing top-notch customer service. Leveraging skills in account management and persuasive communication, I've significantly expanded the client base and enhanced satisfaction. My expertise in financial product knowledge and dedication to professional development have consistently driven business growth and client loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Relationship Banker Sr
First Horizon Bank
08.2015 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Analyzed customers' financial information to deliver personalized account guidance.
- Adapted products and services to suit customers' changing financial circumstances.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Optimized client portfolio management, leading to better financial health for clients.
- Achieved high levels of client acquisition through effective networking and referral strategies.
- Conducted comprehensive needs assessments to tailor banking products effectively to individual client requirements.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Streamlined account opening processes, reducing wait times and improving overall client experience.
- Collaborated with team to meet and exceed quarterly sales targets for financial products.
- Actively participated in community events to promote bank services, expanding market reach.
- Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
- Assisted clients in navigating complex banking services, making their banking experience smoother.
- Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.
- Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.
- Maintained customer records and updated account information.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Greeted customers and delivered information about new account processes.
- Verified customer identity and reviewed documentation for accuracy.
- Presented new and additional products and services to existing customers.
- Monitored accuracy of customer information in system.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Reconciled customer accounts and balanced daily transactions.
Assistant Manager
Justice for Girls
05.2011 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Enhanced team productivity by streamlining operational processes.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Hernando High School
Hernando, MS05.2010
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Creative thinking
- Cross-selling products
- Loans
- Business development
- Policy development and implementation
- Loan origination
- Employee motivation
- Resourcefulness
- Debt restructuring
- Project management
- Loss prevention
- Persuasive communication style
- Account audits
- Account closings
- Credit assessment
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Excellent communication
- Teamwork and collaboration
- Decision-making
- Time management
- Active listening
- File maintenance
- Written communication
- Documentation
- Attention to detail
- Multitasking
- Marketing campaigns
- Relationship building
- Negotiation expertise
- Task prioritization
- Fee collection
- Reliability
- Self motivation
- Product knowledge
- Document processing
- Adaptability
- Professional demeanor
- Fraud detection
- Database management
Accomplishments
11 month leadership program
Becoming a digital delegate
Becoming a public notary
Becoming a loan officer
Coaching new hires
Ctr cash handling expert
Certification
Stars on the horizon leadership program certificate
Timeline
Relationship Banker Sr
First Horizon Bank
08.2015 - Current
Assistant Manager
Justice for Girls
05.2011 - 08.2015
High School Diploma -
Hernando High School
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