Rachel DeWeese
Summary
I have 18 wonderful years of customer service experience I'm excellent at resolving problems and building bonds with customers and improving customer satisfaction by showing compassion and empathy and listening. I help to create a positive work environment I'm great at multitasking and meeting sales goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative Remote
Discover
06.2021 - 10.2021
- Focused on addressing customer needs and resolving concerns.
- Updating account information to maintain customer records.
- Processed customer adjustments for fees.
- Helped customers understand financial statements.
- Processed payments.
- Delivered exceptional customer service to every customer by knowledge of products and services and creating welcoming, compassionate, positive experiences.
Customer Service Specialist Remote
Rollins Pest Control
10.2020 - 01.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Processed payments for customers and helped review payment options.
- I was able to achieve a 98% customer service satisfaction score by giving compassionate and positive service.
Inventory Manager
Pet Co
09.2017 - 09.2020
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed register balancing and deposits.
- Created positive work environment for associates by giving recognition for great customer services and meeting sales goals.
- Recommenced in house services for customers adorable pets such as training and salon.
Bake Shop Assistant
Jewel Osco
05.2017 - 11.2019
- Supported production needs by performing packaging, labeling, baking.
- Checked incoming orders and organized new stock.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Trained new bakery staff on company policies to maximize job satisfaction, expertise and team performance.
- I gave outstanding customer service.
- I made sure bake shop was at the highest level of cleanness.
Inventory Specialist
Pet Co
06.2015 - 11.2019
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed register balancing and deposits.
- Created positive work environment for associates by giving recognition for great customer services and meeting sales goals.
- Helped customers with in house services such as salon and training.
Assistant Manager
Pet Supplies Plus
06.2015 - 01.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed transactions, exchanges and returns to support payment processing.
- I always gave compassionate and friendly service to customers and their adorable pets.
Pet Care Manager
Pet Smart
03.2008 - 06.2015
- Monitored overall health of animals through daily observation and hourly checks.
- Led health maintenance, training for new associates.
- Made sure cleaning and maintenance of enclosures were done daily.
- Administered medications to animals in treatment and documented changes in condition.
- Educated pet owners on animal care, nutrition and disease management.
- I helped customers with food concerns for their pets and recommended services in our salon and training.
- I always gave compassionate service to customers and their pets. Positive bonds created loyal customers.
- I made sure cat adoption room was clean and cats had fresh food and water.
- I increased add on sales by 50% in my department.
Education
High School Diploma -
Penn Foster High School
925 Oak St, Scranton, PA01.2023
Skills
- Efficient and Detail-Oriented
- Data Entry
- Compassionate customer service
- Call Center Operations
- Microsoft Office Expertise
- Analytical and Critical Thinking
- Written Communication
- Multitasking
- Treating others Respectfully
- Creating positive work environment
Timeline
Customer Service Representative Remote
Discover
06.2021 - 10.2021
Customer Service Specialist Remote
Rollins Pest Control
10.2020 - 01.2021
Inventory Manager
Pet Co
09.2017 - 09.2020
Bake Shop Assistant
Jewel Osco
05.2017 - 11.2019
Inventory Specialist
Pet Co
06.2015 - 11.2019
Assistant Manager
Pet Supplies Plus
06.2015 - 01.2016
Pet Care Manager
Pet Smart
03.2008 - 06.2015
High School Diploma -
Penn Foster High School
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