Rachel DeWeese
Westmont,IL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Dog Sitting
Self Employed
07.2023 - 04.2025
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs and cats.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
Account Representative
Discover Card
03.2023 - 07.2023
- Assisted customers with questions about financial statements.
- Processed payments.
- Achieved 98% customer satisfaction survey score monthly.
- Effectively handled escalated customer complaints, resulting in satisfactory resolutions.
- Cross-trained in balance transfers department
- Utilized Cisco Finesse software efficiently and updated customer profiles accurately during each interaction.
Inbound Sales Agent
Orkin
05.2021 - 10.2021
- Increased sales by identifying customer needs and recommending suitable monthly services
- Mastered multiple software systems for seamless navigation during calls
- Scheduled service appointments for clients
- Processed payments
- Provided personalized customer service through active listening and empathetic communication, building trust and loyalty with every customer
Inventory Manager
Pet Co
09.2017 - 09.2020
- Completed inventory counts weekly and achieved 99% consistent accuracy score
- Performed data entry and completed paperwork daily
- Recorded discrepancies to keep inventory accurate
- Performed register balancing and closing deposits
- Recommended in house services for customers adorable pets such as training and salon
- Trained new associates
- Achieved operational excellence by continuously improving processes, systems related to inventory management.
- Updated price changes and ad set
- Rest food floor plans.
Bake Shop Assistant
Jewel Osco
05.2017 - 11.2019
- Supported production needs by performing packaging, labeling, and baking
- Checked incoming orders and organized new stock
- Provided superior customer service to promote customer satisfaction, brand loyalty and consistent revenue
- Trained new associates
- Set product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities
- Sanitized bake shop at closing
Inventory Specialist
Pet Co
12.2015 - 11.2016
- Completed inventory counts daily and achieving 99% consistently for accuracy
- Performed data entry and completed paperwork daily
- Recorded discrepancies to keep inventory accurate
- Performed register balancing and closing deposits
- Recommended in house services for customers adorable pets such as training and salon
- Trained new associates
- Achieved operational excellence by continuously improving processes, systems, related to inventory management
- Updated price changes and ad set
- Performed food resets for planograms
Assistant Manager
Pet Supplies Plus
06.2015 - 12.2015
- Created employee schedules to align coverage with forecasted sales
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Provided outstanding customer service
- Increased sales each month by 40%
- Perform the onboarding of new associates
- Trained new associates
Pet Care Manager
Pet Smart
03.2008 - 06.2015
- Monitored overall health of animals through daily observation and hourly checks
- Trained new associates for animal care
- Made sure cleaning and maintenance of enclosures were done daily
- Administered medications to animals in treatment and documented changes in condition
- Educated pet owners on animal care and nutrition
- Helped customers with food concerns for their pets and recommended services in store such as grooming salon and dog training services
- Cat adoption room was checked hourly for freshness of food and water along with litter box cleaning
- Achieved add on sales by 50% in my department continuously
- Built positive relationships with customers and ensured they had a wonderful shopping experience
Education
Associate Degree - Finance
Penn Foster College
Scottsdale, AZ04.2025
High School Diploma -
Penn Foster high school
Scranton, PA04.2023
Skills
- Leadership skills
- Inventory management
- Customer service
- Critical thinking
- Organization and time management
- Problem resolution
- Recruiting and interviewing
- Orientation and training
LANGUAGES
English
Timeline
Dog Sitting
Self Employed
07.2023 - 04.2025
Account Representative
Discover Card
03.2023 - 07.2023
Inbound Sales Agent
Orkin
05.2021 - 10.2021
Inventory Manager
Pet Co
09.2017 - 09.2020
Bake Shop Assistant
Jewel Osco
05.2017 - 11.2019
Inventory Specialist
Pet Co
12.2015 - 11.2016
Assistant Manager
Pet Supplies Plus
06.2015 - 12.2015
Pet Care Manager
Pet Smart
03.2008 - 06.2015
Associate Degree - Finance
Penn Foster College
High School Diploma -
Penn Foster high school
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