Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Diaz

Safford,AZ

Summary

Bartender/server highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. 

Focused Bartender/server  successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

Service-oriented Waiter well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional with 10 years’ experience in restaurants.

Deadline-driven Waiter experienced in high volume restaurant environments. Always looking for ways to contribute to customer needs, business operations or team support. Successful at keeping tables turning over in an efficient manner in order to maximize sales opportunities.

Hotel dining and catering professional versed in guest services food and beverage operations. Experienced in large scale events, as well as intimate gourmet dining and afternoon tea services.


 Friendly Waiter always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Offering 10 years of experience in bartender/server settings.

Overview

23
23
years of professional experience

Work History

Truck Driver

Hit The Road Running
Safford, AZ
03.2022 - 10.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maximized load safety by balancing, securing and weighing products.
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Verified contents of inventory loads against Bills of Lading.
  • Contacted customers to report delayed delivery times.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Invoiced, collected monies due and settled accounts with shippers each day.

COS Customer Order Specialist

The Home Depot 0445
Thatcher, AZ
08.2020 - 06.2022
  • Monitored orders and delivered status updates to customers regarding arrivals.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Assisted customers by walking through online ordering processes.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Maintained customer accounts and relationships.
  • Emphasized product specifications to meet customer needs.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Contacted potential customers to capitalize on sales opportunities.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Verified delivery schedules and processes.
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
  • Stayed current on company Product options to promote offerings during regular service connections.

Bartender/Waitress

West Winds Tavern
Idaho Springs, CO
02.2017 - 05.2019
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Conducted inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Handled establishment’s social media, resulting in increased traffic to establishment.
  • Collected and authorized payments of guests.
  • Trained 5 new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Performed event coordination for larger parties and gatherings.
  • Followed alcohol awareness procedures for prevention of intoxicated guests.

Server

Happy Cooker
Georgetown, CO
05.2018 - 09.2018
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Quickly set up and cleared tables and stocked all service stations.
  • Provided friendly and attentive service.
  • Consistently provided professional, friendly and engaging service.
  • Maintained complete knowledge of restaurant menu, including daily specials.

Bartender

Loveland Ski Area
Georgetown, CO
10.2016 - 03.2018
  • Processed orders on a computerized Point of Sale system.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Closed out cash register and prepared cashier report.
  • Greeted guests in a timely and professional manner.
  • Cleaned shelving, mixers, cups, blenders and soda guns.
  • Served each guest courteously, quickly and efficiently.
  • Ensured liquor was secured at the end of shifts.

Bartender Server

BEAU JO'S PIZZA RESTAURANT
Idaho Springs, CO
01.2008 - 02.2016
  • Built a solid rapport with many frequent patrons to cultivate guest loyalty.
  • Collected flatware and glassware and delivered to sanitizing station.
  • Anticipated guest needs and provided proactive service.
  • Ensured superior service and efficiency at all times.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Maintained a clean and organized bar area, including bar tables and chairs.
  • Served alcoholic and non-alcoholic beverages in a bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
  • Explained menu options in detail so that customers could make educated decisions on food items.
  • Processed credit cards, checks, gift cards and coupons.
  • Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
  • Verified cash drawer against the day’s receipts.
  • Filled in by showing guests to their tables when the hostess was on break.
  • Established and maintained a positive work environment.
  • Routinely removed trash and debris from restaurant.

Promoter

Silver City Cabaret
Dallas, TX
06.2000 - 11.2008
  • Demonstrated to average of 75 people per day.
  • Served as Silver City's liaison for entering contracts.
  • Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.
  • Researched and identified new business opportunities.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Provided key benefits and advantages regarding VIP's and discussed pricing with interested parties.

Education

GED -

Grand Prairie High School
Grand Prairie, TX

Skills

  • Money handling
  • Venue accommodations
  • Up-selling capability
  • Forecasting and planning
  • Presentation skills
  • Maneuvering large objects
  • Strong work ethic
  • Adaptability
  • Customer service
  • Multitasking
  • Quick learner
  • Working in coolers and freezers
  • High energy

Timeline

Truck Driver

Hit The Road Running
03.2022 - 10.2022

COS Customer Order Specialist

The Home Depot 0445
08.2020 - 06.2022

Server

Happy Cooker
05.2018 - 09.2018

Bartender/Waitress

West Winds Tavern
02.2017 - 05.2019

Bartender

Loveland Ski Area
10.2016 - 03.2018

Bartender Server

BEAU JO'S PIZZA RESTAURANT
01.2008 - 02.2016

Promoter

Silver City Cabaret
06.2000 - 11.2008

GED -

Grand Prairie High School

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