RACHEL Di LORENZO
Anaheim,CA
Summary
Motivated individual with over 13+ years’ experience in providing friendly and efficient customer service. Performs all duties to maximize customer satisfaction and a quality work environment as directed by General Management. Commended by senior management for organizational skills within a team setting and solo projects. Fast learner regarding new computer systems and programs. Adept to new ideas to support and assist areas and the teams to work with. As an energetic and hardworking individual, many a flair for problem-solving and communication.
Overview
15
15
years of professional experience
Work History
Employment Specialist
Innovation Employee Solutions
Remote Based
04.2022 - 07.2024
- Executes the onboarding and off boarding for 200+ employees per quarter through following protocol and expert organization resulting in daily operations success and optimized efficiency by 15%
- Guide and direct 30+ newly onboarded employees through the employee portals by using clear communications and attention to detail to ensure an easy transition and uphold employee satisfaction
- Process background checks, drug screening, education and employment verification along with i9 verification
- Work with internal and external time keeping systems and assist the employees when onboard
- Major communication between client and employee to ensure onboarding is correct
- Collaborate loosely with the payroll department to ensure all pay has been done accurately in a timely manner
- The employee and client’s resource for all communication and acts of the position and understand the compliance between HR and employee questions
- Keep in close communication with the manager and express any potential problems or need assistance with solving a solution
- Provide excellent customer service to employees and clients with the interpersonal skills.
Onboarding Specialist
Delivery Drivers Inc.
Remote position based in Irvine, CA
04.2021 - 04.2022
- Onboarded enrolled and screen applicants appropriately 40+ applicants
- Ensure proper applicant workflow and documents remain up to date
- Posting advertisements independently while remaining compliant
- Responsible for driver engagement and support
- Ownership of reporting active pipeline daily
- Troubleshoot Driver and Candidate Inquiries
- Understand and Manage Recruiting outreach method including calls, emails.
Human Resources Assistant
Autism Spectrum Interventions
Fullerton, CA
06.2019 - 12.2021
- Maintains employee confidence and protects operations by keeping human resources information confidential
- Provides Payroll information by collecting time and attendance records.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Supported talent acquisitions efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Administration Asst
RJ Construction
Fullerton, CA
12.2018 - 03.2021
- Provide Administration Support, Scheduled and Coordinated appointments
- Perform Admin duties of processing documents before and after construction projects
- Maintain file records, receipts and log into the database
- Enhanced communication between team and client with materials, supplies and service
- Monitor office supplies and replenish and stock as necessary.
Manager/ Bartender/Server Bar Back
Outback Steakhouse
Brea, CA
11.2015 - 02.2019
- Responsible for exceeding the customers' expectations by providing them with friendly, prompt and attentive service that is made-to-order to the customer's preference
- Committed to safe food handling, cleanliness, safety and sanitation standards
- Team players throughout the restaurant by bussing tables, delivering food and beverages, making sure, the guest is satisfied with their visit
- Installing good manners and a sense of responsibility.
Wardrobe
Colors of Christmas
07.2018 - 12.2018
- Wardrobe, Laundry Sort, Steam, Quick stitch fixes.
Host/ Server
Marie Calendars
Yorba Linda, CA
05.2013 - 10.2013
- Always implementing the service cycle and team responsibilities
- Maintains sufficient knowledge of the menu to execute suggestive selling to guests
- Anticipates, identifies, and corrects system breakdowns to achieve maximum guest satisfaction
- Communicates with managers and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
Cashier
Paint Dept
Irvine, CA
09.2011 - 04.2013
- Proactively seeks product/projects knowledge to provide customer information with base paint information that identify selling opportunities
- Knowledge of Interior and Exterior applications based on structure, supplies, coatings, material, etc
- Provide customers with fast and friendly accurate service
- Process checkout transitions, as well as monitor and maintain the Self-Checkout area.
Key Holder/ Sales Associate
Avenue Clothing
Brea, CA
03.2009 - 08.2011
- Ensures Operational Tasks and Procedures are successful and complete on a routine basis
- Supporting and Achieving store financial goals while demonstrating sales behaviors
- Maintain client experience, revenue growth, merchandising and marketing.
Associate Administrator of Student Affairs
Fullerton Community College
Fullerton, CA
08.2009 - 01.2010
- Student Orientation and Tours; Student Identification processing and distributing
- Including but not limited to: Comments, concerns, feedback, complaints to administration
- Correspondent between administration and financial departments.
Education
Fullerton College
07.2024
Skills
- Adept in customer service-oriented
- Strong organizational skills and problem-solving skill
- Excellent interpersonal skills
- Proficient with Outlook
- Communication: Ability to work under Pressure
- Time Management, Self-Motivated; Conflict Resolution
- Adaptability; Critical Thinking; Self-Confidence
- Ability to meet goals and deadlines in a timely manner
- Leadership; Organized Skills; Teamwork; Making
- Familiar with/ Advanced in / Experienced with hard skills
- Customer service-oriented; Cash handling
- Invoice Processing & Billing; Decision Making
Volunteer Experience
Board of Directors: Treasurer, West Fullerton Little League, 2019, 2023, Record Keeping: Maintaining all financial records, including income and expenses. Budgeting: Preparing budgets, including an annual financial report for the league’s membership. Reporting: Providing monthly or periodic updates to the board on the league’s financial status. Disbursement: Disbursing funds as approved by the board and signing checks cosigned by another officer or director. Adulting: Preparing end-of-year accounts for auditors.
Timeline
Employment Specialist
Innovation Employee Solutions
04.2022 - 07.2024
Onboarding Specialist
Delivery Drivers Inc.
04.2021 - 04.2022
Human Resources Assistant
Autism Spectrum Interventions
06.2019 - 12.2021
Administration Asst
RJ Construction
12.2018 - 03.2021
Wardrobe
Colors of Christmas
07.2018 - 12.2018
Manager/ Bartender/Server Bar Back
Outback Steakhouse
11.2015 - 02.2019
Host/ Server
Marie Calendars
05.2013 - 10.2013
Cashier
Paint Dept
09.2011 - 04.2013
Associate Administrator of Student Affairs
Fullerton Community College
08.2009 - 01.2010
Key Holder/ Sales Associate
Avenue Clothing
03.2009 - 08.2011
Fullerton College