Rachel Dingler
Albertville,USA
Summary
Business operations professional with track record of enhancing operational workflows. Known for reliability, adaptability, and fostering team collaboration to meet evolving business needs. Brings strong organizational and problem-solving skills, contributing to efficient and results-driven work environments.
Overview
10
10
years of professional experience
Work History
HR and Business Operations Assistant
Nesin Therapy Services
03.2023 - Current
- Ensured compliance with applicable laws and regulations governing business activities
- Conducted training sessions for staff members on various aspects of operational workflows
- Coordinated with multiple departments to ensure smooth workflow throughout the organization
- Developed and implemented strategies for streamlining business operations processes
- Supported payroll processing by collecting timesheets, maintaining records, and ensuring accuracy.
- Actively participated in team meetings to discuss progress on current projects
- Assisted in the facilitation of human resources orientation for new employees by reviewing policies, explaining benefit programs, and assisting with paperwork.
- Provided technical support to staff members regarding software applications and hardware systems
- Assisted in maintaining comprehensive human resources records, including hiring, transfers, terminations, and changes in job status.
- Supported in the management of employee benefits programs such as 401k, medical insurance, and disability.
- Assisted in developing standard operating procedures related to administrative activities.
- Trained and mentored new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Billing and Insurance Specialist
Nesin Therapy Services
01.2022 - 03.2023
- Managed new patient verification of eligibility and benefits for all of 5 Clinics
- Called all new patients to discuss insurance coverage and set up payment plans if needed
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Worked effectively with medical payers such as Medicare, Blue Cross Blue Shield, commercial insurances to obtain timely and accurate payments
- Contacted patients with past due accounts to formulate payment plans and discuss restructuring options
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Generated financial statements and reports detailing accounts receivable status
- Called and verified insurance coverage and benefits and informed patients prior to their appointment
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss
- Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
Patient Care Coordinator
Nesin Therapy Services
07.2021 - 12.2021
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
Assistant Manager
Dunkin' Donuts/ Baskin Robbins
11.2020 - 06.2021
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Front Desk Receptionist
Clearview Cancer Institute
05.2019 - 09.2020
- Managed multi-line phone system and pleasantly greeted patients
- Adhered to strict HIPAA guidelines to protect patient privacy
- Helped patients complete necessary medical forms and documentation
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
- Called and verified insurance coverage and benefits
- Scheduled all new patient appointments and follow up appointment
Unit Secretary
Marshall Medical Center North
02.2018 - 05.2019
- Executed administrative duties to facilitate unit tasks and meet team goals
- Processed lab paperwork and requests according to physicians' orders
- Developed training protocols for new unit secretaries
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
Patient Care Assistant
Marshall Medical Center North
04.2015 - 02.2018
- Transcribed doctors' medication orders, lab test requests and care plans
- Gathered medical information, weight and height measurements and vital signs
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
Education
Certificate - General Studies
Wallace State Community College
Hanceville, AL12-2019
Bachelor of Science - Business Management
The University of Alabama
Tuscaloosa, AL05-2027
Skills
- Document preparation
- CRM management
- Onboarding assistance
- Compliance management
- Benefits administration
- Payroll administration
- Procedure implementation
- Scheduling expertise
- Employee engagement
- Operations management
- File management
Timeline
HR and Business Operations Assistant
Nesin Therapy Services
03.2023 - Current
Billing and Insurance Specialist
Nesin Therapy Services
01.2022 - 03.2023
Patient Care Coordinator
Nesin Therapy Services
07.2021 - 12.2021
Assistant Manager
Dunkin' Donuts/ Baskin Robbins
11.2020 - 06.2021
Front Desk Receptionist
Clearview Cancer Institute
05.2019 - 09.2020
Unit Secretary
Marshall Medical Center North
02.2018 - 05.2019
Patient Care Assistant
Marshall Medical Center North
04.2015 - 02.2018
Certificate - General Studies
Wallace State Community College
Bachelor of Science - Business Management
The University of Alabama
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