Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Docherty

Boyes Hot Springs,California

Summary

Courteous and friendly when giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Extensive background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.

Overview

17
17
years of professional experience

Work History

Restaurant Hostess

ZuZu
06.2021 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Receptionist

Sonoma Veterinary Clinic
01.2019 - 06.2021


  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Assistant Manager

Hog Island Oyster Co.
02.2007 - 07.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • High-Volume Dining
  • Multi-Line Telephone Systems
  • Hospitality Management
  • Active Listening and Communication
  • Organization and Time Management

Timeline

Restaurant Hostess

ZuZu
06.2021 - Current

Receptionist

Sonoma Veterinary Clinic
01.2019 - 06.2021

Assistant Manager

Hog Island Oyster Co.
02.2007 - 07.2018

Santa Rosa Junior College

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Rachel Docherty