Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Dollins

Statesboro,GA

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

12
12
years of professional experience

Work History

Retail Keyholder

Torrid
10.2023 - Current
  • Stored security alarm codes and keys.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.

Attractions Cast Member

Walt Disney World Resort
01.2017 - 09.2023
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
  • Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
  • Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
  • Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
  • Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
  • Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
  • Increased overall park efficiency by cross-training in multiple roles within the Attractions department.
  • Ensured timely opening of attractions by performing required start-up procedures diligently each day.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

Pet Care Associate

Petsmart
05.2015 - 12.2016
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.

Client Relations Specialist

Morey Airplane CO
06.2012 - 08.2014
  • Logged call information and solutions provided into internal database.
  • Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
  • Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.

Education

Bachelor of Science - Aviation Management

University of Dubuque
Dubuque, IA

Associate of Science - Business

Savannah Technical College
Savannah, GA

Skills

  • Store operations
  • Cash Handling Accuracy
  • Employee Training
  • Sales proficiency
  • Loss prevention strategies
  • Workplace Safety
  • Cash Handling
  • Time Management
  • Problem-solving abilities
  • Excellent Communication

Timeline

Retail Keyholder

Torrid
10.2023 - Current

Attractions Cast Member

Walt Disney World Resort
01.2017 - 09.2023

Pet Care Associate

Petsmart
05.2015 - 12.2016

Client Relations Specialist

Morey Airplane CO
06.2012 - 08.2014

Bachelor of Science - Aviation Management

University of Dubuque

Associate of Science - Business

Savannah Technical College

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Rachel Dollins