Summary
Overview
Work History
Education
Skills
Timeline
Rachel Don

Rachel Don

Licensed Cosmetologist Operator/ Sales / Customer service
Houston,Tx

Summary

  • Customer Service Representative/Cosmetologist Operator Excellent background and experience in customer service, sales and management. Strong computer knowledge and ability including Word, Excel. Dedicated, hard worker with attention to detail. Exceptionally reliable with a desire to succeed and excel in any environment. Team work orientated. Problem solver, calm and collect in all varieties of situations that arise. Ready to work with a team that is willing to utilize my skills to their benefit. Manager and leadership trained, reliable and adaptable. Creating a comfortable and accomplished environment for clients and employees is a goal of mine anywhere I work. Certified in Cosmetology Operating, Forklift and , CPR, Special needs welcoming; this is one of the things I constantly work with weIl by having the ability to adapt to each person/clients needs and wants. I take constructive criticism and use it to learn and become better within my skillset, always wantin to learn more.

Overview

7
7
years of professional experience

Work History

Receptionist /Export Executive

Bamberger Polymers
Houston, TX
03.2017 - 08.2019
  • Met and collaborated with clients to ascertain desired results and laboratory testing objectives.
  • Presented findings from research and experiments to new partners, bringing in over $Amount in new grants and funding in Timeframe.
  • Conducted research on metals, alloys and ceramics to develop new products or enhance existing ones.
  • Delivered effective presentations outlining Area of expertise research.
  • Developed top-notch written and verbal communication skills from working with various personalities across multiple disciplines to enhance collaboration and reach collective targets.
  • Determined ways to strengthen, combine or develop materials to use in products and applications.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Manager / Stylist/ Barber

Regis Inc Cool Cuts 4 Kids
Houston, TX
05.2019 - 06.2022
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Assistant Manager / Cosmetology operator

Requis / Cost cutters
Houston, TX
08.2021 - 08.2022
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

High school Diploma - undefined

Clear Lake High School

Cosmetology Operator License - Cosmetology Education

San Jacinto College District, Pasadena, TX

Skills

  • Computer literate, learned and worked many POS systems
  • Years experience with customer service and sales
  • Critical thinking/ Problem Solving Skills
  • Business focused and Proactive
  • Ability to work under pressure
  • Great ambition and leadership
  • Individual work skillset as well as Team oriented
  • Personality is happy and determined, very goal oriented finish task at hand and contiue with efficiency ton the next
  • Time Management
  • (Technical Support) (remote)
  • Managing Operations and Efficiency
  • Hiring and Developing
  • Scheduling and Coordinating
  • Operational Excellence
  • Orientating and Training
  • Store Opening and Closing Procedures
  • Cash Deposits and Receipts
  • Social Media Digital Marketing

Timeline

Assistant Manager / Cosmetology operator - Requis / Cost cutters
08.2021 - 08.2022
Manager / Stylist/ Barber - Regis Inc Cool Cuts 4 Kids
05.2019 - 06.2022
Receptionist /Export Executive - Bamberger Polymers
03.2017 - 08.2019
Clear Lake High School - High school Diploma,
San Jacinto College District - Cosmetology Operator License, Cosmetology Education

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Rachel DonLicensed Cosmetologist Operator/ Sales / Customer service