Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Rachel Dorcely

Jamaica,NY

Summary

Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.

Overview

Work History

Operations Coordinator

Grant Associates Inc.
Jamaica, NY
  • Spearheaded long-term planning initiatives that aligned seamlessly with the company's overarching goals and aspirations
  • Devised and executed strategic initiatives that propelled the organization toward sustained growth and success
  • Fostered a culture of collaboration and idea exchange among diverse teams, driving innovation and cross-team learning
  • Led cross-functional teams to achieve common objectives, resulting in streamlined processes and improved productivity
  • Meticulously assessed and analyzed departmental budgets, identifying opportunities to minimize expenses and optimize profits
  • Implemented cost-saving measures that contributed to robust financial health and increased profitability
  • Motivated and inspired employees through positive encouragement and innovative incentive programs
  • Cultivated a high-performing team that consistently exceeded performance expectations
  • Served as a vital link between the executive team and staff, effectively communicating shifts in company priorities and projects
  • Ensured alignment across all levels of the organization, empowering every team member to contribute to our shared success
  • Identified potential challenges and friction points, utilizing problem-solving skills to uncover innovative solutions
  • Implemented process improvements that enhanced efficiency and drove revenue growth
  • Maintained a vigilant watch on market dynamics, identifying opportunities for expansion and strategic shifts
  • Guided the organization in adapting swiftly to changing market conditions, ensuring agility and sustained competitiveness
  • Employed a "big picture" approach to address top-level concerns and make data-driven decisions
  • Leveraged comprehensive data analysis to chart the best course forward and achieve strategic objectives
  • Bridged the gap between executives and staff, creating and administering policies that fostered a harmonious work environment
  • Ensured policies benefitted all stakeholders, contributing to a positive workplace culture
  • Demonstrated a deep understanding of financial and budgeting principles, driving earnings analysis and cost optimization
  • Trimmed excess spending and established financial efficiency across departments
  • Exercised sound judgment in making hiring decisions and navigating complex organizational challenges
  • Effectively resolved intricate dilemmas, maintaining organizational stability
  • Responded quickly to shifting realities, adjusting initiatives and priorities for maximum impact
  • Mastered the art of juggling diverse functions and projects while ensuring seamless transitions between priorities.

Pace Service Coordinator

Center light
Flushing, NY
  • Managed a diverse array of requests and issues from various stakeholders, including participants, providers, IDT teams, and vendors
  • Expertly handled inquiries related to Pace Program general services, transportation, DME orders, Home Health Aide scheduling coordination, claims, grievances, appeals status, and more
  • Consistently provided exceptional support and solutions, ensuring the highest level of customer satisfaction
  • Meticulously documented all transaction authorizations, grievances call assessments, and demographic updates in designated systems
  • Maintained an organized and accessible database of vital information, ensuring accurate and efficient record-keeping
  • Conducted proactive outreach to participants, providers, IDT teams, and vendors, keeping them informed about the status of their requests and issues
  • Collaborated closely with IDT teams to promptly communicate and address participant concerns and vendor/provider-reported issues
  • Coordinated, documented, and followed up with staff across different departments to facilitate the resolution of issues and requests
  • Played a pivotal role in fostering seamless collaboration, ensuring timely solutions, and enhancing overall organizational efficiency
  • Adhered rigorously to company and departmental policies and procedures, consistently maintaining the highest standards of compliance
  • Demonstrated unwavering commitment to upholding the company's reputation for excellence and adherence to industry regulations
  • Actively participated in conference calls and meetings, contributing valuable insights and updates as needed
  • Provided essential clinical and demographic documents to professional staff and providers for newly assigned members, ensuring efficient onboarding and smooth transitions
  • Displayed flexibility to perform other duties as assigned, showcasing adaptability and a strong willingness to contribute to diverse tasks.

Customer Service Coordinator

NYC Health and Hospital
Manhattan, NY
  • Provided a wide range of administrative and staff support services, including processing, recording, checking, and maintaining records
  • Proficiently handled data entry tasks and operated telephone systems to ensure efficient communication
  • Played a crucial role in checking and auditing timekeeping records, ensuring compliance with established standards and accuracy in employee time tracking
  • Assisted in onboarding newly hired staff, providing guidance and support to trainees during their initial integration into the organization
  • Diligently documented each contact with members, facilitating effective communication and enabling necessary follow-ups when required
  • Maintained a professional and supportive relationship with hotel staff during COVID placements, assisting them with their needs and ensuring a positive working environment
  • Managed the process of COVID referrals, coordinating essential services for individuals affected by the pandemic
  • Proficiently created pending admissions records, streamlining the intake process and ensuring accurate documentation
  • Successfully processed transportation requests, ensuring that individuals received the necessary transportation services promptly and efficiently
  • Actively participated in team meetings and contributed to the implementation of new strategies that improved workflow efficiency, resulting in enhanced productivity
  • Assisted nurses in processing referrals related to patient information, strictly adhering to HIPAA regulations and maintaining confidentiality.

HR Coordinator

Personal Childcare Development
Brooklyn, NY
  • Facilitate human resources processes and administer employee health and welfare plans
  • Act as a liaison between employees and insurance providers benefits-related problems
  • Resolve and ensure the effective utilization of plans related to HR programs and services
  • Administer health and welfare plans, including enrollments, changes, and terminations
  • Answer employee requests and questions and assist with new employee hiring processes
  • Reconcile benefits statements, conduct audits of payroll, benefits, and other HR programs, and recommend corrective actions
  • Assist with the performance review and termination processes
  • Assist with the recruitment and interview processes
  • Proactively ensure that all cases are staffed in accordance with Early Intervention Program timelines
  • Develop and execute marketing strategies to attract case referrals from Service Coordinators
  • Actively work to identify and network with new child referral sources as well as potential providers to expand the agency
  • Manage referrals coming from internal and outside Services Coordinators as well as other referral sources
  • Act as liaison between parents, services coordinators, clinical supervisors, and guardians to ensure all services are rendered as mandated and appointments are appropriately scheduled
  • Communicate with administrative personnel to explain anomalies in service provision
  • Create and maintain Excel log worksheets, and monthly staffing report
  • Submit weekly and monthly tracking reports
  • Collaborate with Administration to develop and implement new policies and procedures relating to Human Resources/Recruitment
  • Answer all incoming calls and direct to appropriate party as necessary.

Education

Business Health Administration -

Salem University

High School Diploma -

Martin Van Buren High School

Skills

  • Project Scheduling
  • Cost-reduction strategies
  • Quality assurance and control
  • Conflict Mediation
  • Logistics Coordination
  • Administrative management abilities
  • Process Implementation
  • Customer Relations
  • Operations Management
  • Performance monitoring
  • Customer Relationship Management
  • Team Training
  • Task Delegation
  • Project Planning
  • Customer relationship development
  • Marketing
  • Scheduling Coordination
  • Inventory Coordination
  • Human Resources
  • HR knowledge

Qualifications Summary

Bilingual skills in English and Creole Excellent leadership, customer service, problem-solving, and communication skills Provider Soft, HHAexchange, OnTime, ADP,Microsoft Office, Peoplesoft, Epic, Care Compass, Work Force 1

Timeline

Operations Coordinator

Grant Associates Inc.

Pace Service Coordinator

Center light

Customer Service Coordinator

NYC Health and Hospital

HR Coordinator

Personal Childcare Development

Business Health Administration -

Salem University

High School Diploma -

Martin Van Buren High School
Rachel Dorcely