Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Overview
Work History
Operations Coordinator
Grant Associates Inc.
Jamaica, NY
Spearheaded long-term planning initiatives that aligned seamlessly with the company's overarching goals and aspirations
Devised and executed strategic initiatives that propelled the organization toward sustained growth and success
Fostered a culture of collaboration and idea exchange among diverse teams, driving innovation and cross-team learning
Led cross-functional teams to achieve common objectives, resulting in streamlined processes and improved productivity
Meticulously assessed and analyzed departmental budgets, identifying opportunities to minimize expenses and optimize profits
Implemented cost-saving measures that contributed to robust financial health and increased profitability
Motivated and inspired employees through positive encouragement and innovative incentive programs
Cultivated a high-performing team that consistently exceeded performance expectations
Served as a vital link between the executive team and staff, effectively communicating shifts in company priorities and projects
Ensured alignment across all levels of the organization, empowering every team member to contribute to our shared success
Identified potential challenges and friction points, utilizing problem-solving skills to uncover innovative solutions
Implemented process improvements that enhanced efficiency and drove revenue growth
Maintained a vigilant watch on market dynamics, identifying opportunities for expansion and strategic shifts
Guided the organization in adapting swiftly to changing market conditions, ensuring agility and sustained competitiveness
Employed a "big picture" approach to address top-level concerns and make data-driven decisions
Leveraged comprehensive data analysis to chart the best course forward and achieve strategic objectives
Bridged the gap between executives and staff, creating and administering policies that fostered a harmonious work environment
Ensured policies benefitted all stakeholders, contributing to a positive workplace culture
Demonstrated a deep understanding of financial and budgeting principles, driving earnings analysis and cost optimization
Trimmed excess spending and established financial efficiency across departments
Exercised sound judgment in making hiring decisions and navigating complex organizational challenges
Responded quickly to shifting realities, adjusting initiatives and priorities for maximum impact
Mastered the art of juggling diverse functions and projects while ensuring seamless transitions between priorities.
Pace Service Coordinator
Center light
Flushing, NY
Managed a diverse array of requests and issues from various stakeholders, including participants, providers, IDT teams, and vendors
Expertly handled inquiries related to Pace Program general services, transportation, DME orders, Home Health Aide scheduling coordination, claims, grievances, appeals status, and more
Consistently provided exceptional support and solutions, ensuring the highest level of customer satisfaction
Meticulously documented all transaction authorizations, grievances call assessments, and demographic updates in designated systems
Maintained an organized and accessible database of vital information, ensuring accurate and efficient record-keeping
Conducted proactive outreach to participants, providers, IDT teams, and vendors, keeping them informed about the status of their requests and issues
Collaborated closely with IDT teams to promptly communicate and address participant concerns and vendor/provider-reported issues
Coordinated, documented, and followed up with staff across different departments to facilitate the resolution of issues and requests
Played a pivotal role in fostering seamless collaboration, ensuring timely solutions, and enhancing overall organizational efficiency
Adhered rigorously to company and departmental policies and procedures, consistently maintaining the highest standards of compliance
Demonstrated unwavering commitment to upholding the company's reputation for excellence and adherence to industry regulations
Actively participated in conference calls and meetings, contributing valuable insights and updates as needed
Provided essential clinical and demographic documents to professional staff and providers for newly assigned members, ensuring efficient onboarding and smooth transitions
Displayed flexibility to perform other duties as assigned, showcasing adaptability and a strong willingness to contribute to diverse tasks.
Customer Service Coordinator
NYC Health and Hospital
Manhattan, NY
Provided a wide range of administrative and staff support services, including processing, recording, checking, and maintaining records
Proficiently handled data entry tasks and operated telephone systems to ensure efficient communication
Played a crucial role in checking and auditing timekeeping records, ensuring compliance with established standards and accuracy in employee time tracking
Assisted in onboarding newly hired staff, providing guidance and support to trainees during their initial integration into the organization
Diligently documented each contact with members, facilitating effective communication and enabling necessary follow-ups when required
Maintained a professional and supportive relationship with hotel staff during COVID placements, assisting them with their needs and ensuring a positive working environment
Managed the process of COVID referrals, coordinating essential services for individuals affected by the pandemic
Proficiently created pending admissions records, streamlining the intake process and ensuring accurate documentation
Successfully processed transportation requests, ensuring that individuals received the necessary transportation services promptly and efficiently
Actively participated in team meetings and contributed to the implementation of new strategies that improved workflow efficiency, resulting in enhanced productivity
Assisted nurses in processing referrals related to patient information, strictly adhering to HIPAA regulations and maintaining confidentiality.
HR Coordinator
Personal Childcare Development
Brooklyn, NY
Facilitate human resources processes and administer employee health and welfare plans
Act as a liaison between employees and insurance providers benefits-related problems
Resolve and ensure the effective utilization of plans related to HR programs and services
Administer health and welfare plans, including enrollments, changes, and terminations
Answer employee requests and questions and assist with new employee hiring processes
Reconcile benefits statements, conduct audits of payroll, benefits, and other HR programs, and recommend corrective actions
Assist with the performance review and termination processes
Assist with the recruitment and interview processes
Proactively ensure that all cases are staffed in accordance with Early Intervention Program timelines
Develop and execute marketing strategies to attract case referrals from Service Coordinators
Actively work to identify and network with new child referral sources as well as potential providers to expand the agency
Manage referrals coming from internal and outside Services Coordinators as well as other referral sources
Act as liaison between parents, services coordinators, clinical supervisors, and guardians to ensure all services are rendered as mandated and appointments are appropriately scheduled
Communicate with administrative personnel to explain anomalies in service provision
Create and maintain Excel log worksheets, and monthly staffing report
Submit weekly and monthly tracking reports
Collaborate with Administration to develop and implement new policies and procedures relating to Human Resources/Recruitment
Answer all incoming calls and direct to appropriate party as necessary.
Education
Business Health Administration -
Salem University
High School Diploma -
Martin Van Buren High School
Skills
Project Scheduling
Cost-reduction strategies
Quality assurance and control
Conflict Mediation
Logistics Coordination
Administrative management abilities
Process Implementation
Customer Relations
Operations Management
Performance monitoring
Customer Relationship Management
Team Training
Task Delegation
Project Planning
Customer relationship development
Marketing
Scheduling Coordination
Inventory Coordination
Human Resources
HR knowledge
Qualifications Summary
Bilingual skills in English and Creole Excellent leadership, customer service, problem-solving, and communication skills Provider Soft, HHAexchange, OnTime, ADP,Microsoft Office, Peoplesoft, Epic, Care Compass, Work Force 1
Timeline
Operations Coordinator
Grant Associates Inc.
Pace Service Coordinator
Center light
Customer Service Coordinator
NYC Health and Hospital
HR Coordinator
Personal Childcare Development
Business Health Administration -
Salem University
High School Diploma -
Martin Van Buren High School
Similar Profiles
Apphia HarrisonApphia Harrison
Lead Career Advisor at Workforce1 at Grant Associates Inc.Lead Career Advisor at Workforce1 at Grant Associates Inc.