Rachel Dorcely
Jamaica,NY
Summary
Results-driven and bilingual Operations Supervisor with 7+ years of experience optimizing workflows, reducing costs, and enhancing operational efficiency in fast-paced environments. Proven ability to lead cross-functional teams, implement process improvements, and drive strategic initiatives aligned with business objectives. Adept at stakeholder communication, budget management, quality assurance, and logistics coordination. Fluent in English and Haitian Creole with advanced proficiency in Provider Soft, SalesForce, HHAexchange, On Time, ADP, ICD-10, Microsoft Office Suite, Epic, and PeopleSoft.
Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Grant Associates Inc.
10.2022 - 12.2024
- Led long-term operational planning and executed strategic initiatives to align with organizational growth goals.
- Improved departmental workflow by developing and implementing process improvement plans, enhancing team productivity by 20%.
- Conducted advanced data analysis and financial modeling to support cost-saving initiatives that improved profit margins.
- Served as liaison between executive leadership and operational teams to ensure seamless communication of company-wide directives.
- Monitored market trends to proactively adjust business strategies and maintain competitive positioning.
- Developed internal SOPs to streamline cross-department collaboration, resulting in reduced project turnaround times.
- Supported HR in staffing and policy updates, fostering a culture of performance accountability.
PACE Service Coordinator
CenterLight Health System
04.2021 - 09.2022
- Coordinated interdisciplinary team efforts to deliver seamless healthcare services to program participants.
- Handled escalated concerns from patients, vendors, and providers, maintaining a 95% satisfaction rate.
- Monitored service delivery using internal CRM systems and updated patient data to ensure accurate records and compliance.
- Identified inefficiencies in the scheduling and DME procurement process and collaborated with leadership to implement improvements.
- Partnered with HR and Finance departments to streamline administrative processes and resolve internal service issues.
Customer Service Coordinator
NYC Health + Hospitals
12.2019 - 04.2021
- Managed patient interactions and administrative workflows, improving interdepartmental communications and case handling time.
- Coordinated COVID-19 support logistics, including transportation and housing for affected individuals.
- Supported HR with onboarding and compliance checks, helping integrate new staff into a high-demand healthcare setting.
- Facilitated accurate timekeeping and audit preparation, ensuring 100% compliance with timecard policies.
Human Resources Coordinator
Personal Childcare Development
01.2017 - 10.2019
- Managed recruitment, hiring, onboarding, and benefits administration for early intervention program staff.
- Tracked and reported HR metrics including staffing ratios, referral sources, and compliance deadlines.
- Implemented marketing campaigns and referral strategies to increase program enrollment and provider partnerships.
- Developed and maintained detailed Excel-based reports to support strategic staffing decisions.
- Partnered with leadership to revise HR policies and enhance employee engagement.
Staffing Coordinator
Anytime Home Care
03.2015 - 01.2017
- Coordinated recruitment efforts to fill staffing needs across multiple departments.
- Streamlined onboarding processes, enhancing new employee integration and retention.
- Managed scheduling and allocation of staff resources to optimize workflow efficiency.
- Developed training materials and conducted orientation sessions for new hires.
- Implemented applicant tracking system to improve recruitment timelines and candidate management.
- Mentored junior staff on best practices in recruitment and employee relations initiatives.
- Collaborated with department heads to assess staffing requirements and resolve personnel issues.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
Staffing Coordinator
Avalanche Home Care
01.2012 - 04.2015
- Coordinated staffing schedules to optimize caregiver allocation and ensure timely service delivery.
- Streamlined onboarding processes for new hires, enhancing training efficiency and compliance adherence.
- Developed and maintained relationships with care providers to support workforce stability and communication.
- Implemented tracking systems for employee certifications, ensuring compliance with industry standards and regulations.
- Managed recruitment efforts, sourcing candidates through various platforms to meet staffing needs effectively.
- Conducted regular audits of staffing records to improve data accuracy and reporting processes.
- Facilitated training sessions for staff on operational procedures and best practices in home care services.
Education
Bachelor of Science - Business Health Administration
Salem University
High School Diploma - undefined
Martin Van Buren High School
Skills
- Operations Management
- Strategic Planning & Execution
- Cross-functional Team Leadership
- Workflow & Process Improvement
- Vendor & Stakeholder Relations
- Supply Chain & Logistics Coordination
- HRIS: ADP
- HRIS: PeopleSoft
- Healthcare Systems: Epic
- Healthcare Systems: Provider Soft
- Healthcare Systems: HHAexchange
- Healthcare Systems: Care Compass
- Project & Operations Tools: WorkForce1
- Project & Operations Tools: On Time
- Data & Reporting: Excel (VLOOKUP, PivotTables)
- Data & Reporting: CRM platforms
- Microsoft Office Suite
Timeline
Operations Coordinator
Grant Associates Inc.
10.2022 - 12.2024
PACE Service Coordinator
CenterLight Health System
04.2021 - 09.2022
Customer Service Coordinator
NYC Health + Hospitals
12.2019 - 04.2021
Human Resources Coordinator
Personal Childcare Development
01.2017 - 10.2019
Staffing Coordinator
Anytime Home Care
03.2015 - 01.2017
Staffing Coordinator
Avalanche Home Care
01.2012 - 04.2015
High School Diploma - undefined
Martin Van Buren High School
Bachelor of Science - Business Health Administration
Salem University
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