Rachel Dowdey
New Braunfels,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced in the medical field with over 10 years of experience in Dental offices. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
10
10
+ Years of Dental experience
Work History
Asset Recovery Specialist
Hummingbird Asset Recovery
Bastrop, TX
01.2022 - Current
- Handled 30-40 calls per day to address customer inquiries and concerns
- Received multiple inbound calls on assigned delinquent accounts.
- Corresponded with members via letters and emails to encourage payment.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Oral Surgery Assistant (10+yrs Exp)
San Antonio Oral Surgery
San Antonio , TX
01.2019 - 07.2021
- Held the position of OSHA/HIPPA and Infection Control Lead during employment, making sure everything in office was current with legal standards.
- Ensured all employees were current with their required monthly training.
- Kept active inventory logs for all supplies in office (medical and basic office supplies) and reordered when necessary.
- Maintained supplies and necessary sedation medication stocked in office(with logs), as well as the proper medications and equipment in the Crash cart for emergencies.
- Greeted patients upon arrival to the office and helped prepare for surgeries.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Assisted surgeon with sedation cases and monitored vitals.
- Helped Lead Assistant complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
- Typed patient data into our computer system using OMS Software while following privacy laws and maintaining a high level of accuracy.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
Bookkeeping Administrative Assistant
Gina Ayers Accountant Services
Austin, TX
08.2012 - 08.2014
- Maintained inventory of office supplies and placed orders.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Reviewed general ledger for accuracy and specific coding issues.
- Prepared documentation for travel reimbursement and corporate credit card expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reviewed account documentation for over 60 accounts, rectified issues and contacted vendors about account changes.
Education
Certificate Program - Dental Assisting
Everest College
Austin, TX05.2013
High School Diploma -
Lincoln High School
Dallas, TX05.2005
Skills
- Customer Satisfaction
- Skip Tracing
- Investigation
- Retail Sales Customer Service
- Order Fulfillment
- Professional Telephone Demeanor
- Quality Control
- Product Organization
- Problem-Solving Ability
- Medical Terminology Knowledge
- Conflict Resolution
- Customer Relationship Management
Timeline
Asset Recovery Specialist
Hummingbird Asset Recovery
01.2022 - Current
Oral Surgery Assistant (10+yrs Exp)
San Antonio Oral Surgery
01.2019 - 07.2021
Bookkeeping Administrative Assistant
Gina Ayers Accountant Services
08.2012 - 08.2014
Certificate Program - Dental Assisting
Everest College
High School Diploma -
Lincoln High School
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