Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Downing

Midland,NC

Summary

Well-rounded Office Manager possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

11
11
years of professional experience

Work History

Office Administrator

Hughes Automotive Center
Charlotte, NC
02.2023 - Current
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Organized and maintained filing systems, including electronic databases and records.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Filtered emails based on importance and escalated issues to leadership.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Collected, posted and managed commercial account payments.
  • Entered information into accounting software systems including QuickBooks and Excel spreadsheets.

Owner

M.A.D. Contracting Services LLC
Evans, GA
02.2021 - 03.2023
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Analyzed bids from subcontractors prior to awarding contracts in order to obtain best value services.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
  • Marketed freelance services through social media platforms, word-of-mouth and referrals.
  • Managed scheduling to Improve resource allocation and control expenses.
  • Kept clients informed about progress status updates throughout the entire process.
  • Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
  • Adhered to budget, schedule, and building codes to execute projects on time and maintain site safety.
  • Coordinated with suppliers to procure necessary materials for projects within budget constraints.
  • Assessed company operations for compliance with safety standards.
  • Visited job sites and reviewed renovation plans to ascertain projects.
  • Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.

Contractor

Self-Employed
Augusta, GA
10.2016 - 02.2021
  • Self - Employed 1099 contractor for the United States Military via Balfour Beatty on Fort Gordon, Fort Jackson and Fort Stewart.
  • Kept clients informed about progress status updates throughout the entire process.
  • Established work, budgets and construction timelines to manage and plan projects.
  • Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Coordinated phases of construction projects from inception to completion.
  • Created work crew schedules and delegated assignments.
  • Inspected sites before and after construction projects.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Ensured adherence to local building ordinances by reviewing plans prior to beginning work on each project.
  • Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.

General Manager

Amelies French Bakery
Charlotte, NC
07.2016 - 10.2016
  • Develop strategic plans for optimized productivity.
  • Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
  • Oversee day-to-day operations, assigning weekly performance goals and assuring their completion.
  • Maintain project timelines to ensure tasks are accomplished on time
  • Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
  • Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Led employee evaluations with constructive feedback to boost performance.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Assistant General Manager

Amelies French Bakery
Charlotte, NC
03.2015 - 07.2016
  • Responsible for supporting the general manager in the management of the entire store's operations, ensuring the store operates effectively in a responsible and appropriate manner following Amélie’s policies and procedures as closely as possible.
  • Responsible for interviewing, hiring, and terminating employees when deemed necessary. Including filling out the proper documents and procedures for each of these instances.
  • Training employees and monitoring training of new employees for all departments.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.

Manager

Great Harvest Bread Co.
Charlotte, NC
08.2012 - 03.2015
  • Responsible for overseeing all employees and their stations. Extensive training in all positions available to train effectively.
  • Customer Relations, and maintaining customer experience (Trained on methods to enhance customer experience when shopping, and how to maintain and build trust to create a happy customer base).
  • Managing outsourced products and keeping shelves stocked; ordering, processing, and in some situations returning outsourced product.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Responsible for all products non-related to bread or other baked goods. Scheduling preparation according to menu, recording inventory, training new bakers, forecasting sweets sales, and developing new recipes are also included.

Education

High School Diploma -

Queens Grant Preparatory High School
Charlotte, NC
05-2012

Skills

  • Office Supply Management
  • Customer Engagement
  • File Maintenance
  • Operations Management
  • Document Scanning
  • Expense Reporting
  • Telephone Reception
  • Scheduling
  • Business Administration
  • Office Management
  • Canva
  • Quickbooks
  • Quality Control
  • Mitchell 1
  • Training and Coaching
  • Conflict Management
  • Office Administration

Timeline

Office Administrator

Hughes Automotive Center
02.2023 - Current

Owner

M.A.D. Contracting Services LLC
02.2021 - 03.2023

Contractor

Self-Employed
10.2016 - 02.2021

General Manager

Amelies French Bakery
07.2016 - 10.2016

Assistant General Manager

Amelies French Bakery
03.2015 - 07.2016

Manager

Great Harvest Bread Co.
08.2012 - 03.2015

High School Diploma -

Queens Grant Preparatory High School

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