Rachel Downs
Tempe,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
Born And Bred By Aftermath
12.2023 - 06.2024
- Extraordinary customer experience by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Shift Leader
Flo's New Asian Cuisine
08.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Achieved seamless staff transitions during peak hours by coordinating efficient shift changes.
- Consistently met or exceeded sales goals through upselling techniques.
- Provided support to other team members when needed.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Loss Mitigation Specialist
Mr Cooper
02.2021 - 02.2022
- Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
- Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Collaborated with cross-functional teams to develop and implement new loss mitigation processes, enhancing operational efficiency.
- Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
- Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Helped customers navigate options to maintain homeownership.
- Assisted with short sales and deed in lieu processes.
Remote Operations Technician
Intel
10.2019 - 08.2020
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Travel Consultant
Cwtsatotravel
03.2014 - 02.2015
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Education
Certificate - Travel Agent
Pierce College Lakewood
Lakewood, WA06.1999
Chandler High School
Chandler, AZ06.1992
Skills
- Beverage Preparation
- Table Setting
- Food inspection
- Safe Food Handling
- Wine Pairings
- Allergy awareness
- High-volume dining
- Service prioritization
Timeline
Server
Born And Bred By Aftermath
12.2023 - 06.2024
Server Shift Leader
Flo's New Asian Cuisine
08.2022 - 07.2023
Loss Mitigation Specialist
Mr Cooper
02.2021 - 02.2022
Remote Operations Technician
Intel
10.2019 - 08.2020
Travel Consultant
Cwtsatotravel
03.2014 - 02.2015
Certificate - Travel Agent
Pierce College Lakewood
Chandler High School
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