Rachel Drake
Oil City,PA
Summary
• Excellent communication and good judgment.
• Experienced in problem solving and improving customer satisfaction.
• Familiar with training new staff how to complete work quickly.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Dining Services Aide
Oakwood Heights
Oil City, PA
03.2020 - 02.2022
- Preformed duties in the kitchen as well as residential areas.
- Complied with health and safety regulations, maintaining a high level of cleanliness and organization.
- Transported food carts to and from the kitchen to resident floors
- Added food items, beverages, & utensils to trays and immediately delivered to correct rooms.
- Ensured residents were given the correct foods depending on their specific dietary requirements
- Maintained thorough knowledge of the menu to sufficiently answer questions regarding menu item sourcing, and cooking methods.
- Washed dishes & ran dish machine
Customer Service Associate
Days Inn Hotel
Oil City, PA
04.2019 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Welcomed guests upon arrival, providing room keys and information on amenities and policies.
- Confirmed personal and payment information for compliance with security and payment card industry standards.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
Education
Bachelor Of Science - Marketing Management
Western Governor's University
Salt Lake City, UT 01.2013 - 03.2015
Indiana University of Pennsylvania
Indiana, PA 09.2011 - 06.2012
Skills
Sales expertise
Point of sale operation
Guest relations management
Certification
CompTIA Project+
Timeline
Dining Services Aide
Oakwood Heights
03.2020 - 02.2022
Customer Service Associate
Days Inn Hotel
04.2019 - 01.2020
CompTIA Project+
05-2017
Bachelor Of Science - Marketing Management
Western Governor's University
01.2013 - 03.2015
Indiana University of Pennsylvania
09.2011 - 06.2012