Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Rachel Drake

Oil City,PA

Summary

• Excellent communication and good judgment.

• Experienced in problem solving and improving customer satisfaction.

• Familiar with training new staff how to complete work quickly.


Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Dining Services Aide

Oakwood Heights
Oil City, PA
03.2020 - 02.2022
  • Preformed duties in the kitchen as well as residential areas.
  • Complied with health and safety regulations, maintaining a high level of cleanliness and organization.
  • Transported food carts to and from the kitchen to resident floors
  • Added food items, beverages, & utensils to trays and immediately delivered to correct rooms.
  • Ensured residents were given the correct foods depending on their specific dietary requirements
  • Maintained thorough knowledge of the menu to sufficiently answer questions regarding menu item sourcing, and cooking methods.
  • Washed dishes & ran dish machine

Customer Service Associate

Days Inn Hotel
Oil City, PA
04.2019 - 01.2020
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Welcomed guests upon arrival, providing room keys and information on amenities and policies.
  • Confirmed personal and payment information for compliance with security and payment card industry standards.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms

Education

Bachelor Of Science - Marketing Management

Western Governor's University
Salt Lake City, UT
01.2013 - 03.2015

Indiana University of Pennsylvania
Indiana, PA
09.2011 - 06.2012

Skills

Sales expertise

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Certification

CompTIA Project+

Timeline

Dining Services Aide

Oakwood Heights
03.2020 - 02.2022

Customer Service Associate

Days Inn Hotel
04.2019 - 01.2020

CompTIA Project+

05-2017

Bachelor Of Science - Marketing Management

Western Governor's University
01.2013 - 03.2015

Indiana University of Pennsylvania
09.2011 - 06.2012

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Rachel Drake