Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Dreisbach

Mount Horeb,WI

Summary


Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office, including Word, Powerpoint, and Excel.

Overview

9
9
years of professional experience

Work History

Multimedia Designer

Verona Safety Supply
04.2024 - 12.2024
  • Brainstormed and collaborated ideas with other members of design team on production of social media campaigns
  • Translated video, graphics and audio into distributable formats for social media platforms
  • Prepared and designed flyers, illustrations, brochures and photographic work using Microsoft Word and Adobe Creative Suite
  • Spearheaded marketing initiatives through ad campaigns via social media and printed materials.
  • Tracked and reported on marketing campaign responses
  • Monitored product market and adjusted marketing plans

Client Service Specialist

Schmocker Financial
05.2023 - 04.2024
  • Interacted with clients, financial advisors, and product sponsors
  • Maintained operating efficiency with paperwork and learning new software programs
  • Prepared forms and reports to be used in confidential meetings with clients
  • Monitored social media page and created ads to entice clients
  • Maintained client files and client contact information
  • Supported pending business and projects
  • Provided knowledgeable service and support for all customer needs.
  • Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.

Trainer Associate

Optum Serve
03.2016 - 04.2023
  • Created learning material and displays for department events
  • Scheduled meetings and completed meeting minutes
  • Assisted leadership on projects throughout year
  • Collaborated with team members to ensure daily tasks were complete
  • Accepted inbound and initiate outbound calls to providers ensuring their understanding of services being performed
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Ran reports to initiate trainings for providers.

Administrative Assistant

Optum Serve
09.2015 - 03.2016
  • Signed off of documents on behalf of medical professionals
  • Performed projects for Operations Supervisor in Veteran’s Services
  • Collaborated with various departments on projects throughout year
  • Moved through software applications while updating member information to ensure accuracy of data
  • Managed incoming and outgoing mail for department inbox
  • Composed correspondence
  • Maintained all confidential files and schedules

Education

Associates of Applied Science - Graphic Design

Western Technical College
La Crosse, WI

Associate of Applied Science - Administrative Assistant

Minnesota State College-Southeast Technical
Winona, MN

Skills

  • Time Management
  • Telephone skills
  • Meeting Minutes
  • Scheduling
  • Drafting Correspondence
  • Analytical and Critical Thinking
  • Problem-Solving
  • Google Workspace
  • Attention to Detail
  • Organization and Time Management
  • Planning and Coordination
  • Written Communication
  • Clerical Support

Timeline

Multimedia Designer

Verona Safety Supply
04.2024 - 12.2024

Client Service Specialist

Schmocker Financial
05.2023 - 04.2024

Trainer Associate

Optum Serve
03.2016 - 04.2023

Administrative Assistant

Optum Serve
09.2015 - 03.2016

Associates of Applied Science - Graphic Design

Western Technical College

Associate of Applied Science - Administrative Assistant

Minnesota State College-Southeast Technical

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Rachel Dreisbach