Rachel Dudley
Luray,VA
Summary
Directed retail operations with over 20 years of experience in team leadership and sales enhancement. Championed business report analysis to proactively address operational needs. Cultivated team development through effective performance management and evaluations. Orchestrated exceptional customer experiences by monitoring sales and merchandising strategies. Oversaw onboarding and training initiatives for new hires. Participated in an engagement specialist program to promote a supportive workplace culture among store managers.
Overview
20
20
years of professional experience
Work History
Store Manager
H&M
09.2016 - Current
- Analyze sales and profit KPI’s and achieve goals, including consistent follow up with sales and hours to maximize SPH and SPT
- Create the best customer experience by promoting a culture of friendly and knowledgeable staff
- Enhance the process of recruiting, onboarding and training in order to improve retention
- Identify commercial opportunities in partnership with visual merchandiser
- Support other stores within our area, and beyond, as needed
Store Manager
Hot Topic
10.2008 - 09.2016
- Promoted from Full Time Assistant Manager to Store Manager within six months. Produce positive comps. Perform all duties within operations, loss prevention, and merchandising.
- Analyze business reports weekly and react accordingly in order to maximize sales. Manage payroll day to day and make adjustments as needed.
- Train and develop all staff to prepare them for career advancement. Set individual and team goals.
- Conduct performance evaluations and deliver necessary feedback.
- Write effective schedules catering to the needs of the business and using past transaction trends.
Assistant Manager
Aeropostale
11.2006 - 10.2008
- Assist store manager in daily operations. Consistently achieve sales goals.
- Train and develop key holders and sales associates.
- Manage payroll. Lead team in loss prevention awareness.
- Lead or assist in company floor sets
Logistics Supervisor
Old Navy
09.2005 - 11.2006
- Helped open this location as a brand new store.
- Coordinate morning truck deliveries and staff.
- Lead team in unloading, sorting and placement of product.
- Assist with floor sets. Train new team members.
- Help achieve sales goals.
Skills
- Customer relations
- Problem-solving
- Multitasking and organization
- Store operations
- Team leadership and coaching
- Inventory management
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Leadership development
- Policies and procedures
Accomplishments
Selected by area team to assist with other stores in and outside of my area. Managed high volume locations during peak seasons, and training new leaders. Supported multiple new store openings, rebuilds, and store closures.
Timeline
Store Manager
H&M
09.2016 - Current
Store Manager
Hot Topic
10.2008 - 09.2016
Assistant Manager
Aeropostale
11.2006 - 10.2008
Logistics Supervisor
Old Navy
09.2005 - 11.2006