Rachel Duhaime
Kingman,AZ
Summary
Highly skill individual seeking long term employment with the right company. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of First Impressions
Keller Williams Realty
Kingman, Az
05.2022 - Current
- Make DAs, send DA and CI to Title
- Process all checks for 50 plus agents
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
- Provided reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
- Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
- Maintained an organized front desk area to create a pleasant environment for all visitors.
- Provided exceptional administrative support to executive staff, improving overall workplace productivity.
- Managed appointment scheduling for multiple departments efficiently, reducing wait time for clients significantly.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Store Manager / Bookkeeper
Station 66 Inc.
Kingman, Az
10.2010 - 04.2022
- Accounts receivable, accounts payable, Tpt taxes, quarterly rebate gas tax, payroll, data entry (invoices), human resources, inventory control, and customer service
- Managed up to 15 employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Payless Shoe Source
Kingman, Az
04.2002 - 11.2010
- Managed up to 7 employees, coach employees on their performance, inventory control, customer service, make deposits and did the banking for store
- Maintain company policy and standards
- Managed two stores (Kingman, Bullhead)
- Light HR
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Associate in Science (AS) in Applied Behavior Analysis -
Mohave Community College
Kingman, AZ05.2012
Skills
- 10 years human resource
- 10 years customer service
- Leadership (10 years)
- Office Management (10 years)
- Administrative Experience (10 years)
- Conflict Management (10 years)
- Personal Assistant Experience (7 years)
- Bookkeeping (10 years)
- Payroll (6 years)
- Interviewing
- Effective Multitasking
- Exceptional communication
- Data entry proficiency
- 10 years Word
- 10 years QuickBooks
- 10 years SSCS software
- 2 years Google docs
- 2 years Command software
- I made flyers for open houses and social media
- 2 years Canvo software
- Meeting Preparation
- Calendar Management
- Document Management
- Policy Enforcement
- Document retrieval
Certification
- Certified Food Safety Manager, 02/01/22
- Food Handler Certification
- Driver's License
- Level One Fingerprint Clearance Card # 2024H14203 Expiration Date 06/27/2030
Hyperlinks
https://bold.pro/my/rachel%2Dduhaime%2D240603105133/522r, Bold Profile
References
References available upon request.
Timeline
Director of First Impressions
Keller Williams Realty
05.2022 - Current
Store Manager / Bookkeeper
Station 66 Inc.
10.2010 - 04.2022
Store Manager
Payless Shoe Source
04.2002 - 11.2010
Associate in Science (AS) in Applied Behavior Analysis -
Mohave Community College
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