Rachel Durbin
Brownstown,IL
Summary
Results-driven professional with 10+ years of experience developing and maximizing strategic business partnerships. Skilled in developing and maintaining client relationships that drive business success with a variety of complex customers. Known for strong team collaboration and adaptability, ensuring consistent achievement of business goals.
Overview
16
16
years of professional experience
Work History
Regional Customer Development Manager
Integrated Proteins
07.2025 - Current
- Drive organic sales growth in the animal protein and commodity sector
- Expand market presence by building new customer relationship and, strengthening existing accounts
- Negotiate pricing and contracts in 2025 RFQ season while maintaining margin objectives
Business Account Manager
Hill’s Pet Nutrition
01.2020 - Current
- Successfully manage and develop business partnerships with multiple key accounts, generating over $35M in annual net sales
- Partner with cross functional teams to design and implement strategic plans for customer accounts
- Execute sales plans and resolve issues through both the customer and internal commercial teams, including marketing, supply chain and operations
- Work closely with finance team to manage customer budgets and ensure appropriate ROI with strategic plans
- Execute business reviews with customers on a monthly to quarterly basis, customizing specific programs and promotions to a variety of diverse customers to drive growth
- Led an internal team of 30+ Territory Managers and Professional Consulting Veterinarians to develop their account management skills as they managed a group of rapidly growing and evolving customers, generating over $65M in annual net sales
- In leading an internal team of account managers, became subject matter expert related to finance, shopper marketing and legal matters
- Exceeded sales targets from an annual perspective, by delivering sales +12% to PY for 2024
Veterinary Territory Manager
Hill’s Pet Nutrition
04.2015 - 01.2020
- Manage veterinary clinics while growing market share, net sales and volume
- Implement programs and promotions to attain quarterly and annual volume and gross sales goals as well as product distribution goals
- Build relationships with veterinarians and their staff to become trusted partner in nutritional recommendations and brand recommended most often
- Generate reports and analysis of sales in territory to identify areas of opportunity while call planning
Branch Office Administrator
Edward Jones
01.2014 - 04.2015
- Developing and leading a new and growing branch office with emphasis on organization of administrative duties as well as marketing to new prospective clients
- Manage existing accounts under care as well as opening, closing and transferring accounts
- Organization and attention to detail
- Marketing and encouraging branch development through mailings, phone calls and networking
Veterinary Assistant
Curtis Road Animal Hospital
01.2010 - 01.2014
Primary Care Assistant
University of Illinois College of Veterinary Medicine
01.2011 - 01.2013
Education
Bachelor’s of Science - Animal Science, Science, Biotechnology and Pre-Veterinary Medicine Concentration
University of Illinois Urbana-Champaign
Urbana, IL01-2012
Skills
- Self-Motivated
- Goal Oriented
- Problem Solving
- Selling and Negotiation
- Effective Communication Skills
- Customer Relationship Management
- Business Development and Planning
Timeline
Regional Customer Development Manager
Integrated Proteins
07.2025 - Current
Business Account Manager
Hill’s Pet Nutrition
01.2020 - Current
Veterinary Territory Manager
Hill’s Pet Nutrition
04.2015 - 01.2020
Branch Office Administrator
Edward Jones
01.2014 - 04.2015
Primary Care Assistant
University of Illinois College of Veterinary Medicine
01.2011 - 01.2013
Veterinary Assistant
Curtis Road Animal Hospital
01.2010 - 01.2014
Bachelor’s of Science - Animal Science, Science, Biotechnology and Pre-Veterinary Medicine Concentration
University of Illinois Urbana-Champaign