Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Accomplishments
References
Timeline
Generic
Rachel Edwards

Rachel Edwards

Memphis

Summary

Healthcare professional with 30 years of expertise in Quality and Performance Improvement, specializing in EMR design and implementation. Proven track record in Emergency Medicine and Cardiovascular Services, ensuring regulatory compliance and readiness. Extensive experience in managing clinical registries and enhancing patient care outcomes. Background as a Paramedic provides a solid foundation in emergency response and patient management.

Overview

24
24
years of professional experience

Work History

Director, Pediatric Outcomes-Heart Institute

Le Bonheur Children’s Hospital
Memphis
01.2019 - Current
  • Leads a team to continuously report specialty specific risk adjusted, pediatric measures of excellence focused on key service line agreed upon strategic objectives and goals.
  • Directs the aggregation, reporting and analysis of findings, trends, and key indicators of strategic service lines and identifies and recommends operational and clinical improvements.
  • Researches and incorporates best practice methodology and comparative benchmarking to guide data driven change and performance initiatives for application in strategic service lines.
  • Collaborate with Physicians to assist with Research Projects by providing clinical data.
  • Responsible for 9 National Cardiovascular Clinical Registries
  • Direct clinical data abstraction for all CV Surgery events, heart transplant and Mechanical Circulatory Support events
  • Responsible for successful third-party registry audits
  • Responsible for annual IRB renewal data
  • Participation in Cardiovascular M&M, Performance Improvement Teams, and Daily Safety conversations
  • Responsible for US News and World Reports annual survey (Cardiology Data)
  • Directs and develops assigned associates. Conducts performance evaluations and sets expectations including goals setting, performs corrective actions as needed, recruits and hires new associates, provides onboarding and ongoing training and education, coaching, and mentoring to facilitate professional development and promote teamwork/collaboration in support of organizational goal related to a competent workforce.

Clinical Content Analyst/ Lead-Cardiology Standard

Tenet Healthcare
Dallas
01.2013 - 01.2019
  • Collaborate with facility representatives to ensure orders meet evidence- based standards of care and follow policy and best practice
  • Collaborate with facility representatives and technical resources to design/validate/evaluate all Cardiology EMR components including but not limited to order entry, results review, documentation, and clinical decision support
  • Provide implementation support including new CPACS systems and Cerner conversions in the Cardiology Areas
  • Project lead on multiple quality improvement projects including Restraints, Blood Transfusion and SCIP Foley Catheter.
  • Collaborate with the customer/staff to ensure functionality meets defined requirements and expectations
  • Define successful system and workflow test requirements for new system implementation, upgrades and conversions
  • Monitoring and addressing any system and standard change requests for all Cardiology areas including but not limited to: Cerner EMR
  • Cardiology components, Cardiac Cath Lab, Non-Invasive Cardiology (Echo, Vascular studies), and EKG
  • Responsible for any system change or new system implementation (CPACS, Cerner, etc....) Pre-Conversion Readiness activities for all Cardiology areas including (Cath Lab, ECHO and Noninvasive, and EKG) workflow design and orders and results standardization
  • Responsible for staying updated on National Standards as set by the Society of Cardiovascular Patient Care, Society of Invasive Cardiovascular professionals, American College of Cardiology, American Society of Echocardiography including patient care best practices, coding standards, charging/billing standards, CMS/JCAHO guidelines, and Meaningful Use criteria.

Senior Consultant/ Team Lead

The HCI Group
Jacksonville
01.2011 - 01.2013
  • Contracted with Barnes-Jewish Healthcare St. Louis, MO
  • Design/development of order sets utilizing McKesson Horizon Expert Orders for a multi-facility CPOE implementation
  • Collaborate with facility representatives to ensure order sets meet evidence-based standards of care
  • Collaborate with facility representatives and technical resources to validate/test order set build for content and functionality
  • Provide input on process development for post- implementation maintenance of order sets and change requests

Physician Analyst

Methodist Le Bonheur Healthcare
Memphis
01.2010 - 01.2011
  • Provide Physician support for various successful EMR implementations, conversions and upgrades
  • Efficient Order set/ PowerPlan development, design and build overview for CPOE implementations
  • Process flow (Current state, Future state, Stop-start-continue)
  • Provide Physician end user Go Live support for various successful EMR implementations (including Cerner CPOE)
  • Review, triage, research best practices and facilitate any Order set/Power Plan modification requests and implementations
  • Change Control Lead for all order set/PowerPlan requests including process development, implementation and identifying training needs
  • SharePoint designer/administrator for Change control site

Quality Assurance Specialist II

Vanderbilt University Medical Center
Nashville
01.2008 - 01.2010
  • Developing and running detailed test scenarios that meet defined test requirements
  • Collaborate with the customer/staff to ensure functionality
  • Identify all appropriate resources, assemble the testing team
  • Defining test requirements
  • Train staff in technical skills and best practices
  • Monitoring any reported defects during the testing phase

Clinical Quality Analyst

Methodist Le Bonheur Healthcare
Memphis
01.2002 - 01.2008
  • Maintain constant regulatory readiness through daily chart audits
  • Communication of regulatory compliance, standards, and issues to upper-level management as well as staff level employees
  • Participate in multiple performance improvement teams and projects including but not limited to STEMI, CHF, Pneumonia, and Pressure Ulcer prevention in the Lead, Facilitator and Contributing roles.
  • Monthly QI monitoring for compliance including Moderate Sedation, Restraints, Pain Assessment, Pressure Ulcers, Pediatric facility designation, and Chest Pain Center designation.
  • Maintain daily statistics reported to administration including but not limited to ED turn around time, Admit turn around time, Discharge turn around time, Arrival to Medical screening exam, Patients that Leave without being seen, and boarding patients.

Education

Master of Health Policy and Administration -

Pennsylvania State University
State College, PA
01.2017

Bachelor of Liberal Studies - Interdisciplinary Studies

University of Memphis
Memphis, TN
01.2005

Emergency Medical Technician/ Paramedic Certification -

Southwest Tennessee Community College
Memphis, TN
01.2001

Skills

  • Human Resource Tasks (hiring, performance evaluations, interviewing, terminations)
  • Day to Day Manager Duties (Payroll, Employee Check-ins)
  • Clinical Registry Experience (STS, IMPACT, PC4, PAC3, C3PO, ACTION, PHTS)
  • Six Sigma-Green Belt (including Minitab system)
  • PowerBI
  • Microsoft365 Suite (Excel, Word, Access, PowerPoint, Visio, Teams, Sharepoint)
  • Cerner and Epic (Cogito Accredited)
  • Safeguard by Quantros, SnagIt
  • McKesson Cardiology Suite (Hemo, Structured Reporting, Echo)
  • Change Request Management
  • US News and World Reports Survey
  • Clinical data analysis
  • Risk adjustment methodology
  • Quality improvement initiatives

Volunteer Experience

Volunteer- Special Olympics of Greater Memphis 2018

Affiliations

  • President Penn State Alumni Association (2017-2018) Memphis Chapter

Accomplishments

  • Associate of the Year- Methodist Le Bonheur Healthcare 2005

References

References available upon request.

Timeline

Director, Pediatric Outcomes-Heart Institute

Le Bonheur Children’s Hospital
01.2019 - Current

Clinical Content Analyst/ Lead-Cardiology Standard

Tenet Healthcare
01.2013 - 01.2019

Senior Consultant/ Team Lead

The HCI Group
01.2011 - 01.2013

Physician Analyst

Methodist Le Bonheur Healthcare
01.2010 - 01.2011

Quality Assurance Specialist II

Vanderbilt University Medical Center
01.2008 - 01.2010

Clinical Quality Analyst

Methodist Le Bonheur Healthcare
01.2002 - 01.2008

Master of Health Policy and Administration -

Pennsylvania State University

Bachelor of Liberal Studies - Interdisciplinary Studies

University of Memphis

Emergency Medical Technician/ Paramedic Certification -

Southwest Tennessee Community College

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