Friendly Call Agent handles fast-paced call center settings. Offering excellence communication, empathy, handle under pressure,and speed and efficiency abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Rachel Elkins
Healthcare customer service representative
Pikeville,KY
Summary
Work History
Results-CX
Healthcare Customer Service Representative
11.2023 - 04.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
FLS ConnectOakdale, MN
Customer Service Representative
06.2023 - 08.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Double Kwik
Shift Leader
08.2019 - 07.2023
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Deane Stop -n- GoDeane, KY
Associate
04.2007 - 02.2011
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Infocision
Call Center Representative
05.1995 - 10.1997
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Southeast Community CollegeWhitesburg
GED
01.2009
University Overview
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionSkills
- Interpersonal Skills
- Gathering Information
- Quality Assurance
- Data Gathering
- Answering Questions
- Customer Communications
Timeline
Healthcare Customer Service Representative
Results-CX
11.2023 - 04.2024
Customer Service Representative
FLS Connect
06.2023 - 08.2023
Shift Leader
Double Kwik
08.2019 - 07.2023
Associate
Deane Stop -n- Go
04.2007 - 02.2011
Call Center Representative
Infocision
05.1995 - 10.1997
Southeast Community College
GED
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