RACHEL ELLIOTT
Littleton,CO
Summary
A robust skill set and proven track record, I am an invaluable asset to any team or organization! My proficiency in customer service, sourcing, negotiation, and project management, coupled with your knack for building strong relationships and exceeding goals, undoubtedly makes a standout professional. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
22
22
years of professional experience
Work History
Customer Success Manager
A Place for Mom
08.2021 - 04.2024
- Conducted meetings with customers, implementing effective strategies for achieving objectives.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Provided customer onboarding and training to ensure successful product adoption.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Provided exceptional customer service while managing inquiries and complaints.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Achieved and surpassed monthly goals by successfully meeting all key performance indicators.
Director, Sales & Marketing
Meadowmere North Shore, Assisted Living
Mequon, WI
01.2021 - 08.2021
- Responsible for exceeding move-in goals and creating and maintaining a positive image of the property with residents, the community, and referral sources
- Sales activity standards include quotas for daily telephone lead base follow up calls, appointments, on-site and off-site sales activities, and other sales related performance metrics
- Demonstrates excellent sales skills through: Establishing and maintaining client relationships, discovery of client’s needs and desires with the community’s products and services, closing and post-sales activities
- Uses good listening techniques and demonstrates exceptional customer service
- Proven computer skills including Microsoft Office Suite, Sales Force, Excel and contact management software applications
- Proficiency in pulling, analyzing and completing sales reports.
Vice President
Express Promotions
01.2012 - 04.2021
- Specialize in selling promotional products, embroidered apparel, screen printing, awards, and employee uniform programs
- Managed Kohl’s Department store headquarters on an exclusive basis.
- Collaborated with diverse organizations such as camps, non-profits, schools and renowned sports teams like the Chicago Bulls, Milwaukee Brewers and ESPN.
Temporary Purchasing Manager
BCDME Travel/Bank of America
10.2020 - 03.2021
- Assumed responsibility as the first point of contact for clients, collecting hotel specifications and requirements
- Distributed, monitored, and analyzed supplier Request for Proposal (RFPs) using Cvent to meet client meeting needs.
- Secured the best prices and concessions through effective negotiation of supplier contracts to meet cost-saving targets.
- Created and presented a precise initial meeting budget to the bank, resulting in 16% cost reduction.
Hotel Relations
HRG, North America
10.2016 - 04.2019
- Built and managed strong partnerships with HRG's preferred hotel vendors
- Offered proactive and creative suggestions to hotel suppliers on the most effective marketing approaches.
- Developed partnerships with North American hotels to expand the Global Hotel Program.
- Executed timely invoicing procedures and provided regular reports to HRG UK Headquarters
- Successfully planned and executed the Annual BM Workshop involving coordination with hotel, air, car suppliers and HRG Staff
- Achieved a notable $375k growth in group business for Venue Select hotels through the successful implementation of the Venue Select Program.
- Achieved exceptional results through the implementation of imaginative and assertive marketing techniques, exceeding corporate sales goals in an untapped market and increasing bottom-line revenue.
Meeting Manager
American Association for Hand Surgery, American Society for Reconstructive Microsurgery and American Society for Peripheral Nerve
02.2002 - 11.2005
- Responsible for the budget, planning and executing of seven-day annual meeting for 700 people
- Conducted site searches and present a market analysis on each location
- Negotiated the contract at the selected hotels
- Prepared the annual budget and reconcile the expense report from the final bill
- Duties include audiovisual, meeting space assignment, food and beverage selection, off property events, transportation and airline discounts
- Organized and coded 450 room reservations and all housing related issues
- In charge of three medical associations meetings overlapping with intense audiovisual requirements.
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZ12-1988
Skills
- Customer Success Management
- Negotiation
- Strategic Planning
- Project management
- Microsoft Office Suite, Sales Force, Excel
- Pulling and analyzing sales reports
- Supplier Request for Proposal (RFPs)
- Contract negotiation
- Meeting budgeting
- Compliance and performance management
- Professional relationship building
- Marketing campaigns
- Revenue Forecasting
- Excellent Communication
- Negotiation and Conflict Resolution
- Customer Relationship Management
- Corporate sales goals
- Promotional product sales
- Professionalism and Integrity
Education Interests
University of Arizona, Bachelor of Science Degree, Communications Major and Sociology Minor, Delta Gamma Women’s Fraternity
Timeline
Customer Success Manager
A Place for Mom
08.2021 - 04.2024
Director, Sales & Marketing
Meadowmere North Shore, Assisted Living
01.2021 - 08.2021
Temporary Purchasing Manager
BCDME Travel/Bank of America
10.2020 - 03.2021
Hotel Relations
HRG, North America
10.2016 - 04.2019
Vice President
Express Promotions
01.2012 - 04.2021
Meeting Manager
American Association for Hand Surgery, American Society for Reconstructive Microsurgery and American Society for Peripheral Nerve
02.2002 - 11.2005
Bachelor of Arts - Communications
University of Arizona
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